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Help Topics
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VACU's Routing Number
VACU's routing number is 251082615.
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Report Lost or Stolen VACU Information
Acting quickly is important if you have lost your account information or suspect it has been stolen. Find all of the information you need to alert your credit union.
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Problems Logging On?
Are you having difficulty accessing our online or mobile banking services? Here are some troubleshooting tips.
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Member Number & Account Number
What's the difference between your member number and your account number?
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Mortgage Online Application FAQs
With MemberConnect, applying online for a mortgage from has never been easier—but that doesn’t mean you won’t have questions. Here’s what our members ask the most.
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Bill Pay
Our Bill Pay service in online banking is a convenient way to pay bills any time, any where.
Support Center
Call us
Monday–Friday, 8 am–6 pm and Saturday, 9 am–12 pm
Chat now
Get your questions answered in real time by GINI, our virtual assistant.
24-hour QuikLine phone banking
Call for balances, account transfers, loan and credit card payments, check withdrawals, and more.
Email us
We monitor this inbox during business hours and periodically after hours. For your security, please don't send sensitive information by email. If you don't receive a response, please call us.
Send a fax
Report suspicious email
Think an email claiming to be from Virginia Credit Union might be fraudulent? Forward it to us for review.
For U.S. Postal Service mail
Use this address for deposits, loan payments, and all other stamped mail (including Express Mail®, Priority Mail®, and Parcel Post®).
Virginia Credit Union
P.O. Box 90010
Richmond, VA 23225-9010
For FedEx, UPS, and other deliveries
Please don't send deliveries directly to a VACU branch. Instead, select the corporate location closest to the recipient, and we'll make sure it gets to the right place.
Virginia Credit Union
Operations Center
13505 Tredegar Lake Parkway
Midlothian, VA 23112
Virginia Credit Union
Richmond Headquarters
7500 Boulders View Drive
Richmond, VA 23225
Virginia Credit Union
Roanoke Corporate Office
202 4th St NE
Roanoke, VA 24016
Authorized locations to accept Service of Process or legal documents
For summonses, subpoenas, and garnishments, please note that VACU branch employees, including managers, are not authorized to accept service of process. Service may only be made at the addresses listed.
Virginia Credit Union
Richmond Headquarters
7500 Boulder View Drive
Richmond, VA 23225
Virginia Credit Union
Operations Center
13505 Tredegar Lake Pkwy
Midlothian, VA 23112
Virginia Credit Union
Roanoke Corporate Office
202 4th St NE
Roanoke, VA 24016
Home loan department
Call for questions about getting a home loan with VACU.
Mortgage servicing questions
Call for questions about your current mortgage or payments. Monday–Friday, 8:30 am–12 am and Saturday, 8:30 am–2 pm.
Equity servicing questions
Fax mortgage documents
Mortgage payments
Mortgage payments made by check should be mailed to this address. Please include your payment stub, or if unavailable, the loanee's name and loan account number on the check.
Virginia Credit Union
P.O. Box 11733
Newark, NJ 07184
Commercial mortgage payments
Commercial mortgage payments made by check should be mailed to this address. Please include your payment stub, or if unavailable, the loanee's name and loan account number on the check.
Virginia Credit Union
P.O. Box 90010
Richmond, VA 23225-9010
All other mortgage servicing requests
For modifications, PMI questions, or escrow-related questions
Email us
We monitor this inbox during business hours and periodically after hours. For your security, please don't send sensitive information by email. If you don't receive a response, please call us.
Debit card customer service
Debit card activation & PIN change
Lost or stolen debit card
24 hours a day, 7 days a week
Credit card customer service
Credit card activation
Lost or stolen credit card
Available 24/7. Traveling internationally? Call +001-314-542-7111.
Credit card payments
Credit card payments made by check should be mailed to this address. Please include your payment stub, or if unavailable, the cardholder's name and account number on the check.
Mastercard®
P.O. Box 37603
Philadelphia, PA 19101-0603
Contact us
Need a little extra support? If you're experiencing financial hardship or having trouble making payments, we're here for you. Give us a call Monday–Friday, 8 am–5 pm.
Email us
We monitor this inbox during business hours and periodically after hours. For your security, please don't send sensitive information by email. If you don't receive a response, please call us.