Information about services and accounts, other personal assistance. Multilingual service is available. Call: 800-285-6609 Monday - Friday , 8:00 a.m. - 6:00 p.m. (ET) Chat: Get your questions answered in real-time by Gini, the VACU virtual assistant. Fax: 804-718-6906 or 800-898-5913 (toll free) Email: Send us a secure message This email box is monitored regularly during business hours and periodically on evenings, weekends and holidays. Due to the number of SPAM filters at Internet providers, our reply to your message may not reach you. If you do not receive a response please call us. If you are having problems using the form above, you can send an email. Please do not send any confidential or sensitive information to this address, instead send us a secure message.