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Contact Us

Please contact us in the manner that is most convenient for you.

Phone

Member Services

  • Information about services and accounts
  • Other personal assistance
  • Multilingual service is available

804-323-6800 or 800-285-6609
Monday – Friday, 8:00 a.m. - 6:00 p.m. (ET)

Loans

804-323-6800 or 800-285-6609

Applications taken 24 hours a day, 7 days a week

Mortgages

For questions about getting a VACU mortgage loan

804-323-6800 or 800-285-6609
Call to get started 24 hours a day, 7 days a week

For questions or concerns regarding the servicing of your mortgage loan

855-752-8459
Call Monday - Friday: 8:30 a.m. to 12:00 a.m. ET and
Saturday: 8:30 a.m. to 5:00 p.m.

Credit Cards

Credit Card Customer Service
Monday – Friday, 8:00 a.m. – 6:00 p.m. (ET)

804-323-6800 or 800-285-6609

After VACU business hours

866-820-3947

Credit Card Activation

800-527-7728

Lost or Stolen Credit Card
24 hours a day, 7 days a week

800-449-7728

Debit Cards

Debit Card Customer Service
Monday – Friday, 8:00 a.m. – 6:00 p.m. (ET)

804-323-6800 or 800-285-6609

After VACU business hours

800-449-7728

Debit Card Activation & PIN Change

866-985-2273

Lost or Stolen Debit Card
24 hours a day, 7 days a week

866-820-8785

Lost or Stolen Mastercard

24 hours a day, 7 days a week

Within the United States

800-627-8372

Call collect from anywhere globally

00 + 1 + 314-542-7111

Mastercard Assist Services

800 Mastercard

Online Banking & Bill Pay

804-323-6800 or 800-285-6609

Other Departments

804-323-6000 or 800-285-5051
Monday – Friday, 8:00 a.m. - 5:00 p.m. (ET)

24-hour QuikLine Phone Banking

  • Balances and other inquiries
  • Account transfers
  • Loan and credit card payments
  • Withdrawals by check

804-323-2000 or 800-285-1096

Just listen and follow the voice prompts


Email

Use the links below to submit a question or send us your feedback. Our Member Service staff will reply to you by email. Please use our secure message form or log into Online Banking to send confidential or sensitive information.

Send us a secure message

This email box is monitored regularly during business hours and periodically on evenings, weekends and holidays. Due to the number of SPAM filters at Internet providers, our reply to your message may not reach you. If you do not receive a response please call us.

Report suspicious email

If you suspect that you have received a fraudulent or suspicious email representing itself as being sent from Virginia Credit Union, please forward it to us.

If you are having problems using the form above, you can send an email. Please do not send any confidential or sensitive information to this address, instead send us a secure message.


Mail

Please DO NOT send mail directly to a branch or building locations since the U.S. Postal Service does not deliver to those locations.

Mailing Address

For deposits, loan payments and all other stamped mail sent through the U.S. Postal Service (including Express Mail®, Priority Mail® and Parcel Post®)

Virginia Credit Union
P.O. Box 90010
Richmond, VA 23225-9010

Shipping Address

For FedEx, UPS and other deliveries

Virginia Credit Union
13505 Tredegar Lake Parkway
Midlothian, VA 23112

OR

Virginia Credit Union
7500 Boulders View Drive
Richmond, VA 23225

Credit Card Payment Mailing Address

Mastercard®
P.O. Box 71050
Charlotte, NC 28272-1050

Mortgage Originations

Virginia Credit Union
P.O. Box 90010
Richmond, VA 23225-9010

Mortgage Payments

Virginia Credit Union
P.O. Box 11733
Newark, NJ 07184

All Other Mortgage Requests

Virginia Credit Union
P.O. Box 77404
Ewing, NJ 08628


Fax

Member Services

804-608-8619
800-898-5913 (toll free)

Mortgage Loans

804-267-1433

Other Loans

804-267-5408
866-436-9767 (toll free)