Report Lost or Stolen VACU Information
Acting quickly is important if you have lost your account information or suspect it has been stolen. If your debit/credit card is lost or stolen, you can turn your card off in the Manage Your Cards section of online banking as well as reporting it by calling the number listed below.
For a VACU debit card:
- Call Cardholder Services toll-free 24-hours a day at 866-820-8785
For a VACU credit card:
- Call Cardholder Services toll-free 24-hours a day at 866-820-3947
For a lost or stolen VACU check, checkbook or account information:
- Contact Member Services during business hours
- If you have online banking service, log on to online banking to change your User ID and Password (in the Member Services tab)
- If you have QuikLine Phone Banking access, call 804-560-5600 or 800-285-1096, and press "6" to change your QuikLine PIN
If you have any questions or if we can help you in any way, please contact Member Services.