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Report Lost or Stolen VACU Information

Acting quickly is important if you have lost your account information or suspect it has been stolen. If your debit/credit card is lost or stolen, you can turn your card off in the Manage Your Cards section of online banking as well as reporting it by calling the number listed below.

For a VACU debit card:

  • Call Cardholder Services toll-free 24-hours a day at 866-820-8785

For a VACU credit card:

  • Call Cardholder Services toll-free 24-hours a day at 866-820-3947

For a lost or stolen VACU check, checkbook or account information:

If you have any questions or if we can help you in any way, please contact Member Services at 804-323-6800 or 800-285-6609.

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