The VACU routing number is 251082615.

Yes, you'll receive a new member number and new account numbers ahead of conversion weekend. You will have a new account number for each account but only one member number. This information will come to you by mail in mid-April. View the Consumer Membership and Account Agreement.

If you have multiple member numbers, they will be consolidated into one VACU member number. If your information was inconsistent across member numbers, we won't be able to combine them. You can avoid this by making sure your information is correct across all your Member One accounts as soon as possible. Give us a call at 800-666-8811, or visit a branch to confirm your information.

Your existing VACU member number will be your member number moving forward. All of your accounts will be associated with your VACU member number starting on April 20.

You will receive a separate member number for your business account.

VACU has a separate member share account for your $5 member share, so you may see $5 moved from your Member One savings or checking account to be put in your new VACU member share account.

Joint owners will no longer share a username and password with the primary owner. Starting April 20, each individual will be able to access any account they're tied to (whether they are a primary or joint owner).

If you have both personal and business accounts, you’ll log in to the same website and mobile app for both your personal and business accounts, with a distinct user ID and password for each.

Check out our online banking FAQs for additional information and help.

For checking accounts, your transaction history between April 1 and 17 will come over to VACU online banking and the mobile app. You will also have access to two years of eStatements in online banking (as eNotices) once you have enrolled in VACU online banking and eStatements/eNotices. Be sure to download and save any statements or transaction history you may need for tax or other purposes.

We'll provide you a list of payees (as an eNotice) after you enroll in online banking and eStatements/eNotices, but your Bill Pay history will not transfer over. Please make note of any payees and payments that you'll need to set up in the new system before April 10.

Starting April 20, Bill Pay profiles will be tied to each individual online banking profile and will be seen only by the user who set them up.

Mobile deposits are typically posted to your account on the first business day after the day your mobile deposit is received. You will be able to view the check image for five days after deposit.

Member One mobile deposit will no longer be available starting April 17. On April 20, after enrolling in VACU online banking, you will be able to start using mobile deposit again.

Yes, VACU has a phone banking system called QuikLine. First-time users will need to have their member number and personal details. QuickLine will be available starting April 20.

Yes. Beginning March 16, you will no longer be able to make a transfer within our phone banking system. You will still have all the other features available leading up to April 17 at 7 pm, when Member One's automated account line becomes unavailable.

Starting March 1, you will no longer be able to order checks directly through Member One.

If you have a checking account and wrote a check within the past 18 months, you'll receive an initial, complimentary set of 80 checks. Your new VACU checks should arrive in early May. You can use your old Member One checks until the new ones arrive; just be sure to destroy your old checks once they do.

If you order your checks from another vendor, be sure to give them your new routing and account number. Member One checks will only continue to be accepted for a limited period of time after conversion, so keep that in mind if you are ordering checks before April 20.

If you have a direct deposit planned for April 17-20, it will still go through as long as you're using your current Member One account number.

Direct deposits will need to be reestablished starting April 20 with VACU's routing number and your new account number(s). Starting April 20, you'll receive your direct deposit on the day it's received by VACU.

You can set up or change your direct deposit in just a few steps. Learn how to set up direct deposit.

Automatic transfers set up at a branch or over the phone will continue without any interruptions.

You’ll receive two statements for the month of April. One will be issued on April 17 from Member One and will include everything that occurred from April 1 to April 17. This statement will be sent by mail even if you are enrolled in eStatements. The other will be issued by VACU in early May and will include everything that occurred from April 18 to April 30. Be sure to sign up for eStatements in VACU online banking if you prefer to get your statements online.

For personal accounts, most of your accounts will show on one consolidated monthly statement. Mortgage and credit card statements will continue to be separate.

There will be no charge for paper statements for personal accounts, but we encourage you to enroll in eStatements.

You can reenroll in eStatements starting April 20 by going into online banking > Member Services > eStatement/eNotice Preferences and selecting "Electronic Statements."

On April 20, your savings, money market, and certificate account(s) will convert to VACU accounts. Details will be in mailings sent in late February and mid-April.

VACU has a separate member share account for your $5 member share, so you may see $5 moved from your savings or checking account to be put into your VACU member share account.

No, checks are not available for VACU money market accounts.

There are several convenient ways to make your loan payments. View loan payment options.

VACU has a similar service called Convenience Pay. If you use the Member One loan payment portal, your payments will not transfer over. You will need to set them up again. You will need to register for the new service, or you can make one-time payments without registering.

You can transfer funds from your personal line of credit or home equity line of credit within online banking or in the VACU app. You can also visit a branch to transfer funds.

You can call VACU Member Services at 804-323-6800 or stop by a branch starting April 20 to request checks for your line(s) of credit.

If you have Member Shield, loan payment insurance, or GAP insurance, Virginia Credit Union will continue to provide service for those.

If you have automatic payments set up, those will continue after the conversion. If you have a Member One checking account as the funding account, please update it to ensure the payments keep going through.

If you set up a one-time payment for April 9 or later, it will not go through from your Member One account. You will have to either schedule the payment to be made by April 8 or reestablish the payment after enrolling in VACU online banking on April 20.

If you previously had payment protection for your credit card or would like more information, Credit Card Payment Protection is available to help safeguard your payments.

The VACU routing number is 251082615.

Yes, you'll receive a new member number and new account numbers ahead of conversion weekend. You will have a new account number for each account but only one member number for your business. This information will come to you by mail in mid-April. View Business Account Agreement.

If you have multiple member numbers, they will be consolidated into one VACU member number for your business. If your information was inconsistent across member numbers, we won't be able to combine them. You can avoid this by making sure your information is correct with Member One as soon as possible. Give us a call at 800-666-8811, or visit a branch to confirm your information.

Your existing VACU business member number will be your business member number moving forward.

You will receive a separate member number for your business membership.

VACU has a separate member share account for your $5 member share, so you may see $5 moved from your Member One savings or checking account to be put in your new VACU member share account.

If you have multiple businesses and you'd like to consolidate into one login, please email us at treasuryservices@vacu.org so we can help. Otherwise, you'll need to create individual user IDs for each business.

Since no two businesses are alike, we have different online banking plans designed to suit your needs. You can review our different Business Online Banking packages at vacu.org/bolb to determine if you need any additional services such as Business Bill Pay, ACH origination, wires, or QuickBooks DirectConnect. If you'd like any additional services, email treasuryservices@vacu.org so we can help you pre-enroll. If you don't enroll in a different package, you'll be enrolled in the Basic online banking package.

If you’d like to add additional users, email treasuryservices@vacu.org to request User Management. Each user will have a unique login.

External transfers are not available in Virginia Credit Union Business Online Banking. If you would like to set up ACH or Business Bill Pay, please contact treasuryservices@vacu.org.

Starting March 1, you will no longer be able to order checks directly through Member One.

If you have a business checking account and wrote a check within the past 18 months, you'll receive an initial, complimentary set of 80 checks. Your new checks should arrive in early May. You can use your old Member One checks until the new ones arrive; just be sure to destroy your old checks once they do.

If you order your checks from another vendor, be sure to give them your new routing and account number. Member One checks will only continue to be accepted for a limited period of time after conversion, so keep that in mind if you are ordering checks before April 20.

If you have a direct deposit planned for April 17-20, it will still go through as long as you're using your current Member One account number.

Automatic transfers set up at a branch or over the phone will continue without any interruptions.

You'll receive two statements for each account for the month of April. One will be issued on April 17 from Member One and will include everything that occurred from April 1 to  April 17. This statement will be sent by mail even if you are enrolled in eStatements. The other will be issued by VACU in early May and will include everything that occurred from April 18 to April 30. Be sure to sign up for eStatements in VACU online banking if you prefer to get your statements online.

You will receive a separate statement for each of your business accounts.

There is a $2 fee per business statement, but fees will be waived through June 30, 2026. We encourage you to enroll in eStatements to avoid the fee.

You can reenroll in eStatements starting April 20 by going into business online banking > Member Services > eStatement/eNotice Preferences and selecting "Electronic Statements."

We'll provide you a list of payees as an eNotice after you enroll in online banking eStatements/eNotices. Your Bill Pay history will not transfer over. Please make note of any payees and payments that you'll need to set up in the new system before April 10.

If you’d like Business Bill Pay access, please contact treasuryservices@vacu.org to request it. If you request Business Bill Pay within the first 90 days of conversion, the monthly fee will be waived.

Member One mobile deposit will no longer be available starting April 17. On April 20, after enrolling in VACU online banking, you will be able to start using mobile deposit again.

Mobile deposits are typically posted to your account on the first business day after the day your mobile deposit is received. You will be able to view the check image for five days after deposit.

On April 20, your savings, money market, and certificate account(s) will convert to VACU accounts. Details can be found in the letters mailed to you in late February and mid-April.

There are several convenient ways to make your loan payments. View loan payment options.

VACU has a similar service called Convenience Pay. If you use the Member One loan payment portal, your payments will not transfer over. You will need to set them up again. You will need to register for the new service, or you can make one-time payments without registering.

You can transfer funds from your business line of credit within online banking or the VACU mobile app. You can also visit a branch to transfer funds.

You can call VACU Member Services at 804-323-6800 or stop by a branch starting April 20 to request checks for your line(s) of credit.