For questions about getting a VACU mortgage loan


Call: 800-285-6609
Call to get started 24 hours a day, 7 days a week


For questions or concerns regarding the servicing of your mortgage loan


Call: 855-752-8459
Call Monday - Friday: 8:30 am to 12 am ET and
Saturday: 8:30 am to 5 pm


Fax: 804-267-1438


Email: Send us a secure message
This email box is monitored regularly during business hours and periodically on evenings, weekends and holidays. Due to the number of SPAM filters at Internet providers, our reply to your message may not reach you. If you do not receive a response please call us.

If you are having problems using the form above, you can send an email. Please do not send any confidential or sensitive information to this address, instead send us a secure message.


Mortgage Originations

Virginia Credit Union 
P.O. Box 90010
Richmond, VA 23225-9010

Mortgage Payments

P.O. Box 90010
Richmond, VA 23225-9010
(for commercial mortgages) 

Virginia Credit Union 
P.O. Box 11733

Newark, NJ 07184
(for all other mortgage payments) 

All Other Mortgage Requests

Virginia Credit Union 
P.O. Box 77404
Ewing, NJ 08628