For questions about getting a VACU mortgage loan Call: 800-285-6609Call to get started 24 hours a day, 7 days a week For questions or concerns regarding the servicing of your mortgage loan Call: 855-752-8459Call Monday - Friday: 8:30 am to 12 am ET andSaturday: 8:30 am to 5 pm Fax: 804-267-1438 Email: Send us a secure messageThis email box is monitored regularly during business hours and periodically on evenings, weekends and holidays. Due to the number of SPAM filters at Internet providers, our reply to your message may not reach you. If you do not receive a response please call us.If you are having problems using the form above, you can send an email. Please do not send any confidential or sensitive information to this address, instead send us a secure message. Mortgage OriginationsVirginia Credit Union P.O. Box 90010Richmond, VA 23225-9010Mortgage PaymentsP.O. Box 90010Richmond, VA 23225-9010(for commercial mortgages) Virginia Credit Union P.O. Box 11733Newark, NJ 07184(for all other mortgage payments) All Other Mortgage RequestsVirginia Credit Union P.O. Box 77404Ewing, NJ 08628