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Contact Us
Call: 800-285-6609
Chat:
Get your questions answered in real-time by Gini, the VACU virtual assistant.
Email: Send us a secure message
This email box is monitored regularly during business hours and periodically on evenings, weekends and holidays. Due to the number of SPAM filters at Internet providers, our reply to your message may not reach you. If you do not receive a response please call us.
If you are having problems using the form above, you can send an email. Please do not send any confidential or sensitive information to this address, instead send us a secure message.
24-Hour QuikLine Phone Banking
Call: 800-285-1096
Balances and other Inquiries
Account Transfers
Loan and credit card payments
Withdrawals by check
Other Departments
Call: 800-285-5051
Monday – Friday, 8 am - 5 pm (ET)
Mailing Address
Virginia Credit Union
P.O. Box 90010
Richmond, VA 23225-9010
For deposits, loan payments and all other stamped mail sent through the U.S. Postal Service (including Express Mail®, Priority Mail® and Parcel Post®)
Shipping Address
Virginia Credit Union
13505 Tredegar Lake Parkway
Midlothian, VA 23112
Virginia Credit Union
7500 Boulders View Drive
Richmond, VA 23225
For FedEx, UPS and other deliveries
Authorized Location to Accept Service of Process/ Legal Documents
Virginia Credit Union, Richmond Headquarters
7500 Boulder View Drive
Richmond, VA 23225
Virginia Credit Union, Operations Center
13505 Tredegar Lake Pkwy
Midlothian, VA 23112
Report suspicious email
If you suspect that you have received a fraudulent or suspicious email representing itself as being sent from Virginia Credit Union, please forward it to us.