Yes. Member One will rebrand to Virginia Credit Union in spring 2026.

You will not yet be able to access services on your VACU account from Member One locations or online/mobile banking (and vice versa) until we officially unify our operations in 2026.

Yes! To enhance accessibility to financial services, VACU members have had access to fee-free ATMs at select Member One ATM locations free of charge since August 1, 2024. For a complete list of fee-free ATMs that includes those of Member One, visit our Branch and ATM locator online.

Your deposits will continue to be federally insured to the maximum amount available (currently up to $250,000 per owner) and backed by the full faith and credit of the United States government. Since February 1, 2025, the accounts have been considered by NCUA as "merged" and covered accordingly. If you do have combined balances over $250,000 in accounts at both credit unions, please contact us for help to make sure your balances are covered. Call 804-323-6800 or visit any branch location. Visit mycreditunion.gov to learn more about how your funds are covered.

A merger between our two credit unions provides the opportunity to achieve a more positive member impact and value, for example:

• More member access: A larger branch footprint allows us to have more impact on existing members. But, more than that, we will be able to serve more people and communities throughout the Commonwealth of Virginia, providing them with access to top-notch financial products and services.
• More value: As a larger organization, we ultimately gain economies of scale, which will allow us to offer an even more robust product and service line, reduce costs, and return more value in the form of products, services, and community involvement to existing and future members.
• More responsive to evolving financial needs: This partnership allows the credit union to better anticipate and meet the financial needs of members in a competitive financial services industry.
• More branch locations: Together we have 38 branches throughout the Commonwealth of Virginia.
• Same knowledgeable, friendly employees: The same friendly staff at our branches will continue to be available to serve members.

Member One Federal Credit Union is a full-service, member-owned financial institution serving the needs of its communities for 83 years. Member One is headquartered in Roanoke, Virginia. 

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Yes. Both organizations are committed to providing high levels of service for members, and this will continue to be a focus for the combined organization.

There will be no effect on your accounts at this time. Eventually, there will need to be system integration between the two credit unions. This will not occur until sometime in 2026. As that time approaches, the credit union will work to ensure a seamless integration and communicate important dates, changes, and next steps to ensure members can continue to conduct business with minimal disruption.

You'll still be a member of the combined organization. Once a member, always a member.

At this time, there are no plans for branch closures. In fact, this merger provides the opportunity to expand our branch locations and enhance our digital member experience. Member One branches will not be available to VACU members immediately. As the credit unions integrate, we will announce when these locations will be available to VACU members.

No. Both credit unions recognize the importance of retaining talented and dedicated team members and that a successful merger is dependent on retaining that talent and leadership. The member-facing staff in the locations you visit will remain in those locations unless they decide to explore a new opportunity.

Chris Shockley, VACU’s current President/CEO, will be the President/CEO for the combined organization.