Since our merger in 2024, we’ve been thoughtfully working to combine Member One and our organization. Starting spring 2026, we’ll unify our one vision under the Virginia Credit Union name. This will not change anything for you. You’ll still get the exceptional service you’ve come to expect. This unification will just further expand resources and allow us to offer better service — in new locations across the state. We’re excited for what’s to come! Great service Providing you a cohesive member experience with consistent service across the state. Expanded resources Unifying helps us enhance what we can offer you and the communities we serve. rgb(0,125,186) rgb(102,102,102) rgb(0,57,112) What this means for you right now You’ll continue to enjoy a seamless experience. Your current accounts, checks, debit/credit cards, and online and mobile banking will continue to function without interruption. You’ll also continue to be served the same way — by the same friendly faces in the same locations with the same hours. Even the phone numbers you call for service will remain unchanged. You'll still pay the same fees and rates on consumer and business accounts for now. Any future changes will be communicated in advance. You'll continue sending payments to the same place, and your loan terms are unchanged. In short, continue to do business with us the same as you have been before this merger. Frequently asked questions Is Member One’s name changing? Yes. Member One will rebrand to Virginia Credit Union in spring 2026. Can I access my Virginia Credit Union account at a Member One branch location, or vice versa? You will not yet be able to access services on your VACU account from Member One locations or online/mobile banking (and vice versa) until we officially unify our operations in 2026. Can I use ATMs at both credit unions free of charge? Yes! To enhance accessibility to financial services, VACU members have had access to fee-free ATMs at select Member One ATM locations free of charge since August 1, 2024. For a complete list of fee-free ATMs that includes those of Member One, visit our Branch and ATM locator online. How will the merger affect my NCUA share insurance coverage? Your deposits will continue to be federally insured to the maximum amount available (currently up to $250,000 per owner) and backed by the full faith and credit of the United States government. Since February 1, 2025, the accounts have been considered by NCUA as "merged" and covered accordingly. If you do have combined balances over $250,000 in accounts at both credit unions, please contact us for help to make sure your balances are covered. Call 804-323-6800 or visit any branch location. Visit mycreditunion.gov to learn more about how your funds are covered. How does this merger benefit members? A merger between our two credit unions provides the opportunity to achieve a more positive member impact and value, for example: More member access: A larger branch footprint allows us to have more impact on existing members. But, more than that, we will be able to serve more people and communities throughout the Commonwealth of Virginia, providing them with access to top-notch financial products and services. More value: As a larger organization, we ultimately gain economies of scale, which will allow us to offer an even more robust product and service line, reduce costs, and return more value in the form of products, services, and community involvement to existing and future members. More responsive to evolving financial needs: This partnership allows the credit union to better anticipate and meet the financial needs of members in a competitive financial services industry. More branch locations: Together we have 38 branches throughout the Commonwealth of Virginia. Same knowledgeable, friendly employees: The same friendly staff at our branches will continue to be available to serve members. Who is Member One? Member One Federal Credit Union is a full-service, member-owned financial institution serving the needs of its communities for 83 years. Member One is headquartered in Roanoke, Virginia. Learn more about Member One Will I continue to get the same service and attention? Yes. Both organizations are committed to providing high levels of service for members, and this will continue to be a focus for the combined organization. How will my accounts be affected? There will be no effect on your accounts at this time. Eventually, there will need to be system integration between the two credit unions. This will not occur until sometime in 2026. As that time approaches, the credit union will work to ensure a seamless integration and communicate important dates, changes, and next steps to ensure members can continue to conduct business with minimal disruption. What will happen to my membership? You'll still be a member of the combined organization. Once a member, always a member. Will you close branches? At this time, there are no plans for branch closures. In fact, this merger provides the opportunity to expand our branch locations and enhance our digital member experience. Member One branches will not be available to VACU members immediately. As the credit unions integrate, we will announce when these locations will be available to VACU members. Will any employees lose their jobs as the result of the merger? No. Both credit unions recognize the importance of retaining talented and dedicated team members and that a successful merger is dependent on retaining that talent and leadership. The member-facing staff in the locations you visit will remain in those locations unless they decide to explore a new opportunity. Who will lead the organization? Chris Shockley, VACU’s current President/CEO, will be the President/CEO for the combined organization. We’re here for you. Still have questions or need assistance with something else? Email us