Contact Us Section Navigation Member Services Loans Mortgages Credit Cards Debit Cards Online Banking & Bill Pay Collections & Recovery General Contact Call: 800-285-6609 Monday - Friday, 8 am - 6 pm (ET) Chat: Get your questions answered in real-time by Gini, the VACU virtual assistant. Fax: 804-718-6906 Email: Send us a secure message This email box is monitored regularly during business hours and periodically on evenings, weekends, and holidays. If you are having problems using the form above, you can send an email. Please do not send any confidential or sensitive information to this address.