(804) 323-6800
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HomeAbout VACUContact Us

Contact Us

Please contact us in the manner that is most convenient for you.

Phone

Call Member Services

Member Services

  • Information about services and accounts
  • Other personal assistance
  • Multilingual service is available

(804) 323-6800 or (800) 285-6609
Monday – Friday, 8:00 a.m. - 6:00 p.m. (ET)

Loans

(804) 323-6800 or (800) 285-6609
Applications taken 24 hours a day, 7 days a week

Mortgages

For questions about getting a VACU mortgage loan

(804) 323-6800 or (800) 285-6609
Call to get started 24 hours a day, 7 days a week


For questions or concerns regarding the servicing of your mortgage loan

(855) 752-8459
Call Monday - Friday: 8:30 a.m. to 12:00 a.m. ET and Saturday: 8:30 a.m. to 5:00 p.m.



Credit and Debit Cards

Credit Card Customer Service
Monday – Friday, 8:00 a.m. – 6:00 p.m. (ET)
After VACU business hours


(804) 323-6800 or (800) 285-6609
(866) 820-3947

Credit Card Activation

(800) 527-7728

Lost or Stolen Credit Card
24 hours a day, 7 days a week


(800) 449-7728

Debit Card Customer Service
Monday – Friday, 8:00 a.m. – 6:00 p.m. (ET)
After VACU business hours


(804) 323-6800 or (800) 285-6609
(800) 449-7728

Debit Card Activation & PIN Change

(866) 985-2273

Lost or Stolen Debit card
24 hours a day, 7 days a week


(866) 820-8785

Lost or Stolen Debit Plus card
24 hours a day, 7 days a week


(866) 820-1062

Lost or Stolen MasterCard
24 hours a day, 7 days a week

Within the United States
Call collect from anywhere globally

(800) 627-8372
00 + 1 + (314) 542-7111

MasterCard Assist Services

(800) MasterCard

Online Banking & Bill Pay

(804) 323-6800 or (800) 285-6609

Other Departments

(804) 323-6000 or (800) 285-5051
Monday – Friday, 8:00 a.m. - 5:00 p.m. (ET)

24-hour QuikLine Phone Banking

  • Balances and other inquiries
  • Account transfers
  • Loan and credit card payments
  • Withdrawals by check

(804) 323-2000 or (800) 285-1096
Just listen and follow the voice prompts