The best line of defense against fraud begins with you, and here are some helpful tips. The credit union also has many processes in place to monitor our systems and will respond immediately to suspicious activity and alerts. Working together, we can help you have a safe online experience with VACU.
Be suspicious of any email that asks for your passwords, PINs, credit card numbers or other confidential personal information. Do not reply to the email or enter any personal information until you’ve verified the sender and website address. Contact the financial institution directly at a phone number, website or email address you know to be legitimate. Do not rely on the contact information in the email.
Please contact Member Services at 804-323-6800 or 800-285-6609 immediately if you ever have a concern about VACU email messages or website links.
You may either contact Member Services at 804-323-6800 or 800-285-6609 or use our change of address form; just complete it and return it by mail or at any branch. You can change your email address online.