Help / Online Banking QuikLine Phone Banking Do your banking anytime with our free 24-hour phone banking service. You'll save time when you use it for routine transactions and inquiries. QuikLine features Check account balances and activity Determine which checks have cleared Transfer funds between various accounts, such as savings and checking Make loan payments Make credit card payments Get loan advances on your line of credit Request a check from your checking, savings, or your line of credit Verify your deposits QuikLine benefits FREE anytime access Convenient Easy to use Faster than waiting for a Member Services representative Private and secure Helps you keep accurate account records Nationwide toll-free access How to use QuikLine Call 804-560-5600 or 800-285-1096. Just listen and follow the instructions. You're prompted each step of the way. QuikLine menu at a glance Things to remember To enter amounts, enter dollars and cents with no decimal point. Example: $125.00 is entered as 12500 Press "9" to back up to a previous message Press # to end the call If you have multiple savings accounts, multiple checking accounts or loans, you will want to become familiar with the individual account numbers you access most often FAQs When do QuikLine transactions appear on my account? Transfers take effect when you call. If you make a transfer, it may take just a few minutes to be listed in your account history. Withdrawals are usually reflected in about one hour. Credit card payments may take up to one full business day to process. Do I need to request a QuikLine PIN to use the QuikLine system? Even if you have never used QuikLine, all you will need to use it is your member number and a touch tone phone. Simply call QuikLine and follow the instructions. If I've forgotten my QuikLine PIN, how can I get it? The fastest way is to call Member Services at (804) 323-6800 or (800) 285-6609 to reset your PIN. Can I select or change my own QuikLine PIN? Yes, you can change your PIN to any four-digit to six-digit number you choose. You can change it yourself by calling QuikLine. If you need additional assistance with your PIN change, please call Member Services at (804) 323-6800 or (800) 285-6609. What if I make a mistake when I am using QuikLine? Press "2" to cancel the transaction. In some instances you can press "9" to back up or you can also hang up and call back. If you realize after you ended a call that you made a mistake on a transfer or payment that was already processed, you can simply call QuikLine again and reverse the transaction or call Member Services at (804) 323-6800 or (800) 285-6609 for help. I have multiple member numbers. When QuikLine prompts me to enter my member number, which number do I use? All your accounts should be available to you by using your lowest member number in QuikLine. You will access your various accounts through the regular Account Information and Transfer menus. If you need help, call Member Services at (804) 323-6800 or (800) 285-6609. My husband and I have joint accounts with different account numbers. How do I sign up to access our different account numbers through QuikLine? You will have access to accounts on which you are a joint owner or custodian using your member number, even when those other accounts are under a different member number. Can I apply for a loan using QuikLine? No, not through QuikLine, but you can apply for a loan online or call Member Services at (804) 323-6800 or (800) 285-6609. Representatives are available to take your loan application 24 hours a day, seven days a week.