To notify you more quickly if suspicious activity is detected on your VACU credit card, your credit union has alert notification options. These alerts allow you to easily evaluate the validity of activity on your credit card to prevent additional fraud.
A call from a representative or an automated system about questionable transactions is placed to the phone number listed in our records.
Enroll to receive and respond to credit card security alerts by text message. Just log in to Online Banking, select your credit card account. Then go to “Get More Credit Card Information” to get more details and enroll under the "Communications" tab.
Virginia Credit Union monitors card activity to identify transactions that may be fraudulent. Credit Card Security Text Alerts are one way for us to notify you of any suspicious transactions.
Log in to Online Banking, select your credit card account, then go to “Get More Credit Card Information” to enroll under the "Communications" tab. You will be asked to provide your mobile number and the credit card number you wish to register.
No, at this time Security Text Alerts are only available for VACU Credit Cards.
To change the mobile number listed, you will need to re-register the account with the new phone number.
Yes, to receive Card Security Fraud Alerts in a foreign country you will need the following:
Yes. Our first priority is to protect your personal information. We will never ask for your account number, personal identification, or other personal information by text. If you ever receive a text message asking for this information, please do not respond.
If you have any concerns regarding the legitimacy of a text received concerning your Virginia Credit Union credit card, please call us at 1-800-285-6609.
If you received a “change” alert for an update that you did not make to your account, and no one else is authorized to make changes to your account, please contact us at 1-800-285-6609.
Yes, if your Virginia Credit Union credit card is lost or stolen and a replacement is issued, you will need to re-register the new account number to continue receiving text messages.
Virginia Credit Union does not charge any fees for Credit Card Security Text Alerts, however standard text message and data rates assessed by your mobile carrier may apply. Please check with your mobile carrier to ensure that you have 'text messaging' on your mobile phone plan, and that you are aware of the costs your carrier will charge you if you utilize it.
To unsubscribe from Card Security Text Alerts, text STOP to 72488. You will then receive an opt-out confirmation.