Do your banking anytime with our free 24-hour phone banking service. You'll save time when you use it for routine transactions and inquiries.
Call 804-323-2000 or 800-285-1096.
You'll need a touch-tone phone. Just listen and follow the instructions. You're prompted each step of the way.
You can download the QuikLine menu at a glance or our detailed QuikLine menu. For personal assistance or a demonstration, contact Member Services at 804-323-6800 or 800-285-6609.
Things to remember
To enter amounts, enter dollars and cents with no decimal point. Example: $125.00 is entered as 12500
Press "9" to back up to a previous message
Press # to end the call
If you have multiple savings accounts, multiple checking accounts or loans, you will want to become familiar with the individual account numbers you access most often
Transfers take effect when you call. If you make a transfer, it may take just a few minutes to be listed in your account history. Withdrawals are usually reflected in about one hour. Credit card payments may take up to one full business day to process.
Even if you have never used QuikLine, all you will need to use it is your member number and a touch tone phone. Simply call QuikLine and follow the instructions.
The fastest way is to call Member Services at (804) 323-6800 or (800) 285-6609 to reset your PIN.
Yes, you can change your PIN to any four-digit to six-digit number you choose. You can change it yourself by calling QuikLine. If you need additional assistance with your PIN change, please call Member Services at (804) 323-6800 or (800) 285-6609.
Press "2" to cancel the transaction. In some instances you can press "9" to back up or you can also hang up and call back. If you realize after you ended a call that you made a mistake on a transfer or payment that was already processed, you can simply call QuikLine again and reverse the transaction or call Member Services at (804) 323-6800 or (800) 285-6609 for help.
All your accounts should be available to you by using your lowest member number in QuikLine. You will access your various accounts through the regular Account Information and Transfer menus. If you need help, call Member Services at (804) 323-6800 or (800) 285-6609.
You will have access to accounts on which you are a joint owner or custodian using your member number, even when those other accounts are under a different member number.
No, not through QuikLine, but you can apply for a loan online or call Member Services at (804) 323-6800 or (800) 285-6609. Representatives are available to take your loan application 24 hours a day, seven days a week.