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How VACU is Responding to COVID-19

Dear Members, 

As the coronavirus (COVID-19) continues to spread and raise concerns in Virginia and elsewhere, I want to share with you the actions VACU is taking to protect you and our credit union community.

We are closely monitoring guidance from the Centers for Disease Control and Prevention and local health officials for guidance to inform our decisions.

Some of the steps we are taking

  • Increasing the frequency of cleaning and sanitizing our branches, operations center and headquarters, and making use of hospital-grade cleansers on high-touch surfaces.
  • Informing our employees and encouraging them to keep themselves safe by frequently washing their hands and staying home if they are sick.
  • Eliminating out-of-state business travel for our employees and non-essential visits from outside vendors who serve our credit union.

Please let us serve you

Our branches remain open for business. Our drive-thru windows and ATMs are open as well, and our contact center and online services remain staffed and ready to help.

Please remember that many of the services you depend on can be performed easily and securely through online banking, mobile banking, and over the phone with our contact center representatives or Quikline phone banking. Please call on us if you need assistance taking advantage of these convenient services.

As this situation evolves, we will communicate any future decisions that impact you or the services we provide. We remain committed to serving you. Please know that your health and safety, along with your financial well-being, are our chief concerns.

We will provide updates on this page throughout this time.  

Sincerely,
Chris Shockley
President/CEO

Media Contact: Glenn Birch | glenn.birch@vacu.org | (804) 560-5664