Online Banking FAQs

You can enroll in online banking here. You’ll need the following information to enroll:

• Name
• Social Security Number
• Date of Birth
• Zip Code

You can log in here or by clicking the ‘ONLINE BANKING’ button on vacu.org, entering your user ID, and following the on-screen prompts.

Yes, you’ll use the same user ID and password when logging in to the website and mobile app.

To download the Virginia Credit Union mobile app on your Apple or Android devices, go to:

You’ll log in to the same website and mobile app for both your personal and business accounts, with a distinct user ID and password for each.

You can recover your user ID here, or you can go to vacu.org, select the ONLINE BANKING button > Login Help > Personal: Unlock User or Recover ID.

You can reset your password by using the 'Forgot your password?' link on the password screen.

• Step 1: On vacu.org, select the 'ONLINE BANKING' button.
• Step 2: Enter your user ID and select 'Continue.'
• Step 3: On the password screen, select 'Forgot your password?' and follow the on-screen prompts to recover your password.

For the security of your account, the online banking system will automatically lock you out after five consecutive unsuccessful login attempts. If you need to unlock your account, you can do so here.

You can hide, group, and rename accounts to customize what you see on the online banking home screen. To edit a group name or create a new account group, select the three-dot menu on your top account group. To add an account nickname, or move an account to a different group, select the three-dot menu on the relevant account tile. To manage which accounts show on your home screen, go to Settings > Account Preferences, select the relevant account, and adjust the Home toggle under Account Visibility.

Select My Cards from the menu and then Make a Payment next to the appropriate card. Additionally, you can select Transfers & Payments from the menu and then Credit Card and Loan Payments. You can also mail a check, call Member Services at 800-285-6609, or pay at a branch.

Once you’re enrolled and logged in to online banking, select Bill Pay from the menu to enroll in Bill Pay.

Learn more about Bill Pay

With VACU’s mobile deposit, you can electronically deposit checks with an iPhone or Android device that has a camera through our VACU mobile app. Simply snap photos of the front and back of your endorsed check to make deposits into your VACU account. Mobile deposit is not available with first and second generation iPads.

Learn more about mobile deposit

We provide two-factor authentication during the log in process, providing you with a temporary Secure Access Code via email, call, or text to ensure that your information stays safe. Never share a Secure Access Code with anyone. Virginia Credit Union will never ask you for this code.

VACU uses the latest Internet security technology and techniques to help ensure that your information is as secure as possible. These techniques include user authentication, data encryption, and the use of secure servers. Secure Socket Layer (SSL) protocol is used to encrypt sensitive data prior to transmission over the Internet.

An eNotice is an electronic copy of a paper notice available within online banking.

An eStatement is an electronic copy of an account statement available within online banking.

Learn more about eNotices and eStatments  

Yes! From the home screen, select an account, then select the ‘Export’ button, and choose your file download type.

Yes, you can use our FICO Credit Score tool to check your credit score at any time.