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Mobile Phone & Mobile Device Security

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multiple people holding mobile phones

Mobile phones have a lot of great features, but it’s important that you think of your phone not just as a telephone, but as a computer capable of performing transactions remotely. 

Tips to help you keep your smartphone or tablet safe:

  1. Use password protection on your mobile device so no one else can access it. If someone is able to access your personal email account, they could reset your password on any of your online accounts. If you do nothing else, please do this!
  2. Install antivirus software. Many security software vendors now offer a mobile version of their anti-virus solution.
  3. Be just as wary about phishing attempts made via text message as you would on your computer. This is where scammers try to trick you into providing your personal information, account numbers or passwords. Never open attachments or download files from unfamiliar sources.
  4. Visit only trusted web sites and delete cached data from your mobile browser.
  5. Don’t disclose personal information in text messages and purge your text messages regularly.
  6. Be careful of everything you download onto your smartphone. Download only signed apps from a trusted source. Look at the developer’s name, and check out reviews and ratings.
  7. Install an app that can locate your lost or stolen phone and if necessary, wipe the data from it.
  8. Never store usernames and passwords on your device. Limit the amount of personal information you keep on your mobile device. 
  9. Keep your phone with you and secure it when it’s not in use.
  10. Do not enable Android’s “install from unknown sources” feature if your phone uses the Android operating system.
  11. Turn off Wi-Fi™ tethering and Bluetooth™ capability when your device is not in use, so hackers won’t have an opening to get in to your system. Use only Wi-Fi hot spots that are password protected.
  12. Don’t alter the manufacturer’s security settings. Attempts to “jailbreak” or “root” your smartphone will not only void your warranty, it will make the phone much more vulnerable to attacks.
  13. Make sure you delete all personal details if you sell or discard your phone or tablet. This includes text messages, emails, photos, contacts and Internet links.

Best practices to employ in the event your mobile device is ever lost or stolen:

  • Log in to online banking from your computer and change your online banking password immediately. Even if your password is known by the person who finds your phone, it will not work if your password has been changed.
  • Report the loss to your phone carrier and ask them to disable the old phone.
  • Contact the credit union to let us know about the loss. We can discuss additional security options with you.
  • As always, whenever there is a possibility of unauthorized access to your account, you should watch your account closely to insure no unauthorized transactions appear.

Quickly report lost or stolen Virginia Credit Union account information or call us at 804-323-6800 if you have questions or we can help you in any way.

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