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Mortgage Online Application FAQs

With MemberConnect, applying online for a mortgage from Virginia Credit Union has never been easier—but that doesn’t mean you won’t have questions. Here’s what our members ask the most:

How do I get started?

You’ll get an email with the subject line “Complete your Virginia Credit Union loan application” from The “Activate loan hub” button will take you right into your application.

email from mortgage team

From there, you’ll just need to create your password. Once you click the link, your e-mail address will already be filled in. If you try to sign up from an “apply now” link on our website, you’ll get a error message saying that a user with your email already exists, so please only start your application with the link provided in the email.

How do I go back to my application if I need to stop before I’ve finished it?

If you need to go back to your application to finish, sign in using your email address and the password you created. Don’t click the “sign up” button—that creates a duplicate application.

How do I reset my password?

Click “trouble signing in” below the password box. From there, type in your email address, and we’ll send you an email to reset your password.


reset password with email

How do I contact my loan officer?

After you log in, you can find his or her direct contact information under “Contact Us" or you can also view all loan officer contact information.

how to contact your MLO

What do I need to know about uploading documents?

When uploading your documents, please check carefully to make sure each document you upload matches the specific document requested. This will help avoid delays in your application.

How do I see which documents I’ve already uploaded?

Once you’ve logged in to your application page, click the “Documents” tab in the upper right corner.


More questions about mortgages? View our general mortgage FAQs. 

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