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Problems Logging On?

Are you having difficulty accessing our online or mobile banking services? Here are some troubleshooting tips.

Forgot your password? 

You can reset your password by using the 'Forgot Password' feature on the password screen.

  • Step 1: Click on the online banking button on vacu.org and enter your User ID.
  • Step 2: On the password screen, click on the 'Forgot Password' link just above the password field.
  • Step 3: Enter your email1 and click the “Submit” button.

  • Step 4: You’ll receive an email with your Password Reset Code.

  • Step 5: Enter your Password Reset Code and follow the prompts to reset your password.


Locked out of your account?

For the security of your account against unauthorized entry, the system will automatically lock you out if you've made 5 unsuccessful attempts in a row to log on to online banking or 3 unsuccessful attempts in a row to log on to mobile banking. 

If you are locked out of your account, please call Member Services Monday – Friday, 8:00 a.m. - 6:00 p.m. (ET) to request that we unlock your account access. 

Call 804-323-6800


Forgot your User ID?

Please call Member Services Monday – Friday, 8:00 a.m. - 6:00 p.m. (ET) to request that we reset your User ID.

Call 804-323-6800


  • 1 For your account security, we will need to collect more information associated with your account if we are unable to validate your email. Please have your member number available.