eStatements & eNotices
Instead of receiving your account statement and certain account notices by mail, you can choose to receive them within online banking, absolutely free. You'll get your information securely and faster than by postal mail.
Features
- Contains the same information as your paper document
- Receive an email notification whenever a new document is available to view
- View or download the document to your computer for offline access
- Access up to 24 months of eStatements
To access eStatements and eNotices you’ll need online banking access, an active email address and Adobe Acrobat Reader.
To view a document, sign in to online banking to find your eStatements and eNotices within 'Member Services.'
Getting Started
To sign up for eStatements & eNotices, start by enrolling in online banking. Once enrolled, just log in, go to 'Member Services' and select 'eStatement/eNotice Preferences' to sign up for both services.
FAQs
What is an eNotice and an eStatement?
An eNotice is an electronic copy of a paper notice available within online banking.
An eStatement is an electronic copy of an account statement available within online banking.
Do I need special software to view eStatements and eNotices?
You will need Adobe Acrobat Reader to view your eStatements and eNotices. If you do not have this program you can download it for free at adobe.com.
Are eStatements and eNotices emailed to me?
No, to protect your information, we do not email the notice to you. We will send you an email to notify you that a new document is ready for you to view within online banking.
How long will it take to begin accessing eStatements and eNotices?
Once you enroll, you can begin using the service to view up to 24 months of archived statements. If you are a new member you will receive an eStatement with the next statement cycle. eNotices will be presented as they become available.
Can I get only eStatements or only eNotices?
No, enrollment for eStatements and eNotices is done together. By enrolling for one service you are automatically enrolled for the other service.
Can I cancel eStatements and eNotices and begin receiving my documents by mail again?
We hope you will enjoy the convenience of eStatements and getting your documents sooner. However you may cancel eStatements and eNotices at any time by submitting the form that is available through the Member Services tab in online banking. Please allow 2 business days for your request to be completed.
How is the integrity of my data maintained using Internet access with SSL protocol?
VACU uses the latest Internet security technology and techniques to help ensure that your statement information is as secure as possible. These techniques include enhanced user authentication, data encryption, and the use of secure servers. Secure Socket Layer (SSL) protocol is used to encrypt sensitive data prior to transmission over the Internet. We also use multiple step applications to verify supplied data.
Can I receive a paper statement as well as an eStatement?
No, once you sign up for eStatements and eNotices, you will receive only eStatements.
I have access to other accounts in online banking. Can I get eStatements for those accounts too?
You may view eStatements for any accounts on which you are listed as the primary account holder.
- Enroll for eStatements on your deposit accounts and other loans.
- Enroll in eStatements separately for your credit cards through My Cards in online banking and the VACU Mobile app.
Are all notices provided as eNotices?
Only certain types of notices, such as tax statements and non-sufficient fund notices, will be available as eNotices, and the rest will continue to be delivered via regular USPS mail. Over time we will be adding more notices to our eNotices program.
How long will my eNotices be available?
Most eNotices will be available in online banking for up to 30 days. Tax forms will be available for 13 months.