Instead of receiving your account statement and certain account notices by mail, you can choose to receive them within online banking, absolutely free. You'll get your information securely and faster than by postal mail.
To access eStatements and eNotices you’ll need online banking access, an active email address and Adobe Acrobat Reader.
To view a document, just sign in to online banking and click on the eStatement or eNotices tab.
To sign up for eStatements & eNotices, start by enrolling in online banking. Once enrolled, just log on, go to the eStatements or eNotices tab and use the convenient one-click enrollment to sign up for both services.
No, eStatements and eNotices are provided free of charge for your convenience.
You will need Adobe Acrobat Reader to view your eStatements and eNotices. If you do not have this program you can download it for free at adobe.com.
No, to protect your information, we do not email the notice to you. We will send you an email to notify you that a new document is ready for you to view within online banking.
Once you enroll, you can begin using the service to view up to 24 months of archived statements. If you are a new member you will receive an eStatement with the next statement cycle. eNotices will be presented as they become available.
Currently our system supports only one email address per account. However, you can access eStatements and eNotices from any computer with secure Internet access.
You can provide us with your new email address within online banking simply by going to the Member Services tab and clicking the “Change Email” link.
No, enrollment for eStatements and eNotices is done together. By enrolling for one service you are automatically enrolled for the other service.
We hope you will enjoy the convenience of eStatements and getting your documents sooner. However you may cancel eStatements and eNotices at any time by submitting the form that is available through the Member Services tab in online banking. Please allow 2 business days for your request to be completed.
VACU uses the latest Internet security technology and techniques to help ensure that your statement information is as secure as possible. These techniques include enhanced user authentication, data encryption, and the use of secure servers. Secure Socket Layer (SSL) protocol is used to encrypt sensitive data prior to transmission over the Internet. We also use multiple step applications to verify supplied data.
We provide up to 24 months of your eStatements.
Your eStatement has the same information as your printed statements. Along with your eStatement, you can access the credit union newsletter or other communications included with your most recent statement.
No, once you sign up for eStatements and eNotices, you will receive only eStatements.
Yes, you may contact Member Services to request a printed statement by mail. There is a charge for each statement copy requested.
You may view eStatements for any accounts on which you are listed as the primary account holder.
At this time, only the primary owner of an account may access eStatements. This is the individual whose social security number is used on the account.
You may contact Member Services at 804-323-6800 or 800-285-6609 with any questions related to your statements.
An eNotice is an electronic copy of a paper mailed notice available within online banking.
Only certain types of notices, such as tax statements and non-sufficient fund notices, will be available as eNotices and the rest will continue to be delivered via regular USPS mail. Over time we will be adding more notices to our eNotices program.
Most eNotices will be available in online banking for up to 30 days. Tax forms will be available for 13 months.