Account Insights provides timely and personalized insights to help you manage your checking, savings, and credit card accounts. It can help you stay on top of your finances by highlighting your account activity trends, alert you to unusual events, suggest money-saving tips, and more. Frequently Asked QuestionsView our frequently asked questions about Account Insights.Open the VACU mobile app, click on the menu bar, and choose "Account Insights."Once you are in the feature, you can tap on each insight to get additional details about that insight. Be sure to scroll through the entire insight so you can review all of the data. All of the charts and graphs can be tapped on to change views and information. You can also switch between accounts if more than one is available.At the bottom of each insight, we’ll ask you to rate how helpful that insight was—on a scale of one to five stars. If you rate an insight highly, you’ll see it more often. If you rate it poorly, you’ll see it less often, and it may eventually disappear altogether. Be sure to leave feedback on each insight so you can customize your experience as much as possible.New insights are available every few days. This is dependent upon the frequency and depth of your account activity. The more activity you have, the more insights you will see.Account Insights FAQsHow do I find my Account Insights?Open the VACU mobile app, click on the menu bar, and choose "Account Insights."How do I leave feedback?There are two ways you can leave feedback:At the top of the main Account Insights page, there is a bar that says “Have feedback on this experience?” When you click on the bar, you will have the option to submit your written feedback.When you click into an insight, scroll to the bottom of the page. There you will find a black bar asking “How helpful was this insight?” with five stars underneath. Choose the amount of stars you give the insight. You will then have the option to leave comments on that particular insight.Why don't I have any insights showing?Your account activity may not be sufficient enough to generate any insights today.Why do my Account Insights take so long to load?Because this feature is in the trial phase, we have not fully optimized performance. Loading times will vary per usage, and you could occasionally experience slow performance.What can I do if an insight isn't useful?At the bottom of each insight, there is a black bar asking “How helpful was this insight?” with five stars underneath. For insights that you would no longer like to see, you can rate it one or two stars. The Account Insights will then determine that this is not helpful to you and will deprioritize that particular insight. It may take some time for the insight to stop showing.Why are my insights different from somebody else’s?The insights you see are personalized to you and your account activity. Everyone’s experience will be slightly different.Why don't all my purchases show up in some of the insights?Purchases are considered one time debit or credit card transactions. These do not include recurring authorized transactions, payments made with your checking account number, bill pay transactions, or ATM withdrawals.What is considered a purchase?Purchases are considered one time debit or credit card transactions. These do not include recurring authorized transactions, payments made with your checking account number, bill pay transactions, or ATM withdrawals.Which accounts are included in the insights?The accounts included are your Virginia Credit Union checking (including debit cards) and savings accounts and credit cards. It does not include your HSA account.How often should I expect new insights?The amount of insights you receive varies based on your account activity. On average, you should see about one to three new insights per week.Why did I stop seeing this insight?There may be several reasons for this:New insights may have replaced your old insightsSome insights are time sensitive and are only shown for the few days that they are relevantYour account activity may not be sufficient enough to generate this particular insightYou gave the insight a low rating, indicating that this insight is not useful or helpful to you and that you would no longer like to see itWhat should I do if an insight is wrong or inaccurate?Please let us know by providing feedback within that insight. If you are consistently having issues with the insights, please email Memsvc@vacu.org or call (804) 323-6000, extension 6055.What if I have a question on how to use Account Insights?If you have questions about the Account Insights feature, please email Memsvc@vacu.org or call (804) 323-6000, extension 6055.What if I have questions about my accounts or transactions that show up in my insights? What if I need help taking an action on an insight?If you notice suspicious transactions or fraudulent expenses, call member services at (804) 323-6800 and choose option 2. Please contact us for all other inquiries.