What happens if I don't have sufficient funds in my account on a day when an automatic transfer is supposed to be made?
If sufficient funds for an automatic transfer are not available on the scheduled transfer date (either in a member’s account or from designated overdraft sources), the system continues to look for the funds each subsequent business day and will transfer the funds when it finds them.
If my loan payment is supposed to be made by automatic transfer, why wasn’t the payment made?
Please contact us so we can research that for you.
How do I change an existing automatic transfer amount?
To change or stop a transfer, please call us or complete and submit a new transfer authorization form. Your instructions on the new form will replace your existing authorization. Please make sure we receive your written authorization at least 5 business days before your transfer date in order to change or stop the transfer.
My transfer date falls on a non-business day, so when will the transfer take place?
The transfer will take place on the first business day after the transfer date if it falls on a weekend or holiday.
Can I sign up for an automatic transfer to pay my car loan from an account at another financial institution?
Yes, we offer that service for car loans, personal loans and home equity loans. We call that an ACH draft. Contact Member Services at (804) 323-6800 or (800) 285-6609 for help setting that up.