Featured Image If you are concerned about being able to pay bills on time, it’s best to contact your creditors before they contact you. Most creditors will try to work with customers to help them get back on track. If you have a VACU loan or credit card and you are having difficulty making a payment, don’t wait. Please call Member Services at 804-323-6800 or 800-285-6609 so we can talk with you about your situation and suggest possible solutions to help you.