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Let's Connect with Care

Virginia Credit Union’s guidelines for navigating social media

Hey neighbor — thanks for stopping by. At Virginia Credit Union, we use social media to stay connected with our community, share helpful financial tips, highlight teammates and partners, and celebrate our members finding their versions of financial success. It’s a space where we can show up as your trusted guide, not just your financial institution.

We’re here to build relationships, not just post promotions. So whether you’re commenting, asking questions, or just scrolling through, we want you to feel welcome, informed, and respected.

Your Privacy Matters

We take your privacy seriously — always. That means we never ask for or collect personal account info or other private details through social media. You’ll see a reminder of this on all our pages.

If we ever spot something sensitive (like account numbers or personal info) posted publicly, we’ll remove it right away and reach out to the person who shared it. We also make sure our team knows the rules — every employee reviews and acknowledges our social media guidelines each year.

Why We’re Online — And How We Keep It Safe

Our social media presence is all about community. Sure, we’ll share updates about our products and services now and then, but our main goal is to create a space where members can connect with us and each other.

We keep a close eye on what’s posted to make sure it aligns with our values and keeps everyone safe. If someone’s unhappy or leaves a critical comment, we won’t ignore it — we’ll listen, respond thoughtfully, and do our best to make things right. Because your voice matters.

When Employees Post

At VACU, putting membership first is part of who we are. We strive to create a warm and welcoming experience for our members, and that same care extends to how we show up online.

Whether we’re chatting in person or commenting on a post, we believe in earning trust and putting membership first. That’s why we ask our employees to be mindful when they’re active on social media — even on their personal accounts. If they’re joining a public conversation or posting in a way that could be connected to VACU, we ask them to identify themselves clearly and communicate with the same respect and integrity they bring to work every day.

Comments and Community Guidelines

We believe in open, honest dialogue. That means we welcome feedback — even if it’s not all sunshine and rainbows. We don’t delete comments just because they’re critical. Instead, we try to understand the concern and respond with care.

That said, we do draw the line at anything offensive or inappropriate. We’ll remove comments that include:

  • Personal or financial info (like account numbers or ID details)
  • Hate speech, threats, harassment, or profanity
  • Unsolicited ads or copyright violations
  • Personal attacks on individuals
  • Inappropriate photos or videos

You’ll find a note about this on all our social media pages, so everyone knows what to expect.

Keeping Records

Just like we do with other communications, we keep records of our social media interactions. That helps us stay accountable and ensures we can refer back if needed. Online posts are held to the same standards as traditional media — so we treat them with care.

Handling Complaints

If you’ve got a concern or complaint, we’re here to help. We monitor our social media channels and make sure every issue gets passed to the right person who’ll follow up and work with you toward a resolution.

We’re proud to be part of your financial journey — online and off. Thanks for being part of our community. If you ever have questions or just want to say hello, we’re only a comment away.

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