You have a vital role in ensuring the safety of your personal and financial information. Here are some ways to ensure your information is protected.

  1. Use an up to date and reputable web browser that supports 128-bit encryption, such as current versions of Firefox, Internet Explorer, Chrome or Safari.
  2. Be especially careful about using public or shared computers. Don’t access personal information on a computer unless you are confident that it, and the network it is connected to, are secure.
  3. Don’t leave your computer unattended while logged on to online banking or other sites where you provide personal information. Others could gain access to your account information if you walk away.
  4. Always log out when you are finished to properly end your banking session. That way, no further transactions can be processed until you log on to the system again.
  5. Close your browser when you finish using it so others cannot view any account information by using the "back" button on your browser.
  6. Disable automatic password-save features in the browsers and software you use to access the Internet.
  7. Install or update a quality anti-virus program. As new viruses are created every day, be sure to update your anti-virus program often. Never allow a virus to remain on your computer.
  8. Install or update your anti-spyware program and scan your computer regularly. Be wary of Internet ads offering downloadable software; in many cases these are fake.
  9. Do not download or install a program on your computer unless you are confident that it is from a trusted and reputable source.
  10. Keep your operating system up to date. Computer operating systems are updated periodically to stay in time with technology advances and fix security gaps. Install updates as they come available.

If you have any questions or if we can help you in any way, please contact Member Services at (804) 323-6800 or (800) 285-6609.