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How we make banking easier

Our members are the focus of our credit union. Whether you're figuring out your finances and budgets, getting a loan or mortgage, or just checking your balances, we're proud to help. Here's how we're trying to make your banking easier.

Learn more about when your stimulus payments will arrive.

 

We’re committed to helping you get your Economic Impact Payment—also known as stimulus payments—just as soon as possible.
 

How payments will be sent

The U.S. Treasury Department will send you an electronic payment if you’ve provided an account number for direct deposit of your 2020 tax refund (or 2019 if 2020 taxes have not yet been filed). 

The Treasury Department will send you a check if:

  • You didn’t provide account information on your last tax return.
  • You didn’t file taxes in 2019 or 2020.
  • A previous electronic stimulus payment was returned to the Treasury Department.
     

What may affect your payment  

Our primary goal is to make sure that our members receive access to economic stimulus payments as soon as possible. However, you may see some delays in getting your payment if:

  • Payment names do not match names on your account.
  • Any VACU account is not in good standing.
  • All of your accounts are closed.

What to do about your stimulus payment

The IRS emphasizes there is no action required by eligible members to receive this third payment.

If you are receiving your payment via direct deposit, you may see the pending payment up to two days before you receive the deposit. You can view your pending deposits in online banking. 

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If the government is sending you a physical check, you can deposit it through mobile deposit or at any Virginia Credit Union ATM.

 Former CFCU members, if the IRS has your former CFCU account and routing number on file, your stimulus payment will be routed directly to your current VACU account.

 


Avoiding scammers 

We’ve heard reports that criminal fraudsters are taking advantage of public concerns about the Coronavirus to launch scams designed to trick you into sharing personally identifiable information.

They may call or send an email claiming to be from Virginia Credit Union or another company you do business with. 

Beware: Scammers can replicate targeted companies’ telephone numbers, email addresses, and websites so it looks legitimate.

We will never ask you to provide, update, or verify personal or account information through unsolicited phone, text, or email messages.

By observing a few basic precautions, you can help protect yourself from these types of scams:

  • Never provide your personal or account information or password in response to an unsolicited request. If you didn’t start the conversation, you shouldn’t provide any information.
  • Contact the company yourself. If someone calls you claiming to represent a company, ask the caller for their name, department, and phone extension. Then contact the company at a number you know to be correct to verify the call.
  • Review your account statements regularly. If your account statement is late in arriving, call to find out why. You can also use digital banking tools like online banking and mobile banking to keep track of your accounts more frequently.

For additional information, review the FTC's recommendations regarding Coronavirus scammers.

If you believe you have given personal information to an illegitimate source, please contact us immediately.

Call 804-323-6800