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How VACU is Responding to COVID-19

COVID-19, small businesses, and what VACU can do to help

Thursday, April 2, 2020

In these times, we’re more sensitive than ever to what our small business partners are going through.

If you’ve got a business loan through Virginia Credit Union and you need support and guidance, please contact your Relationship Manager. We’ll do whatever we can to help you through this period.

If you’re looking for a Small Business Administration (SBA) loan or program, we’re not equipped to offer them. But we can help point you in the right direction:


We’re in this together

Wednesday, March 25, 2020

“We got you” is more than just a tagline. It’s how we live and work. We’re here for you. And we’re here to help you stay safe, healthy, and financially sound.

In uncertain times like these, it’s easy to be nervous about your finances—especially with a volatile market. We want to put your mind at ease.

Even though we all have to do things differently in these times, we can still work together to take care of each other. Thanks for being a member!


Beware of online and phone scams

Thursday, March 19, 2020 | 4:00 p.m.

We’ve heard reports that criminal fraudsters are taking advantage of public concerns about the coronavirus to launch scams designed to trick you into sharing personally identifiable information.

They may call or send an email claiming to be from Virginia Credit Union or another company you do business with. Beware: Scammers can replicate targeted companies’ telephone numbers, email addresses and websites so it looks legitimate.

We will never ask you to provide, update or verify personal or account information through unsolicited phone, text or email messages.

By observing a few basic precautions, you can help protect yourself from these types of scams:

  • Never provide your personal or account information or password in response to an unsolicited request. If you didn’t start the conversation, you shouldn’t provide any information.
  • Contact the company yourself. If someone calls you claiming to represent a company, ask the caller for their name, department and phone extension. Then contact the company at a number you know to be correct to verify the call.
  • Review your account statements regularly. If your account statement is late in arriving, call to find out why. You can also use digital banking tools like online banking and mobile banking to keep track of your accounts more frequently.

Here's what the FTC recommends regarding coronavirus scammers.

If you believe you have given personal information to an illegitimate source, please contact Member Services at 804-323-6800 or 800-285-6609.


For the safety of our members, we are closing our branch lobbies

Thursday, March 19, 2020 | 9:00 a.m. 

The health, safety, and financial well-being of our members is our chief concern, so on Friday, March 20, we’re closing the lobbies in each of our branches. Between now and Friday, we’re restricting traffic in our branch lobbies.

We don’t take this decision lightly, but we’re following the recommendations of the Governor and state health officials about limiting public gatherings to no more than 10. All drive-thru locations and ATMs will remain open and available; you’ll be able to conduct additional transactions as needed there. In addition, our loan officers and financial advisors are able to meet with members by appointment for special needs like consumer or mortgage loan services, access to safe deposit boxes, and retirement planning.

If you have unique circumstances, please let us know. Your credit union is here and will work with you. We are recommending online, mobile, and telephone solutions as our first choice to keep members and employees safe.

Most of your transactions can be handled easily and securely using digital channels like online banking, mobile banking, or over the phone with contact center representatives and Quikline phone banking.

If you have questions or need financial assistance, we’re ready to help. Our contact center is available Monday–Friday between 8 a.m. and 6 p.m. at (804) 323-6800.

Branch telephone numbers for appointments:

Chester: 804-253-6246
Cosner East: 540-376-6306
Downtown: 804-253-1912
East End: 804-718-6961
Farmville: 434-394-6064
Fredericksburg: 540-785-4371
Genito: 804-718-6970
Glenside: 804-401-4374
 

Hancock: 804-253-1914
Hanover: 804-718-6951
Koger: 804-267-5479
Seminole Square: 434-974-3949
Short Pump: 804-718-6962
South Park: 804-718-6910
Virginia Center Commons: 804-718-6790
West Broad Street: 804-401-4360


DMV and Tower branch closings

Tuesday, March 17, 2020

On March 18, we’re closing our DMV and Tower branches in response to the state closing every DMV location and in anticipation of more state office closings. If you use either one of these branches regularly, please visit your nearest branch or use our digital banking services.


How to best use our Digital Banking services

Monday, March 16, 2020

At Virginia Credit Union, we care deeply about the health of our members, our employees, and our communities.

With many of our members trying to limit their activities in public places, we want to highlight our Digital Banking options for you. If you’ve already enrolled, you can sign in here

If you haven’t, we’d like to tell you more about it.

Digital Banking consists of four parts: Online Banking, Mobile Banking, Text Banking, and Phone Banking. You don’t have to visit a branch to sign up for them, and they’re all free. You can read about these options and more at our Digital Banking page.

With Digital Banking, you can view information on your accounts, transfer funds, make deposits with your mobile phone, and make card, loan, and bill payments, among many other things. Essentially, you can do almost everything you can at one of our branches—all without setting foot in a branch or visiting an ATM.

Given the current climate, we strongly encourage you to take full advantage of these services.

Again, if you haven’t already enrolled, today’s a great day to do it. This video series shows you how to enroll and take advantage of everything that our online and mobile banking has to offer.

We also understand that some members might be facing some financial challenges. Our branches and contact center are still open: if you’ve got questions or you need financial assistance, we’re ready to help.


Our response to COVID-19

Thursday, March 12, 2020

As the coronavirus (COVID-19) continues to spread and raise concerns in Virginia and elsewhere, we want to share with you the actions VACU is taking to protect you and our credit union community.

We are closely monitoring guidance from the Centers for Disease Control and Prevention and local health officials for guidance to inform our decisions.

Some of the steps we are taking

Increasing the frequency of cleaning and sanitizing our branches, operations center and headquarters, and making use of hospital-grade cleansers on high-touch surfaces.

Informing our employees and encouraging them to keep themselves safe by frequently washing their hands and staying home if they are sick.

Eliminating out-of-state business travel for our employees and non-essential visits from outside vendors who serve our credit union.

Let us serve you

Our branches remain open for business. Our drive-thru windows and ATMs are open as well, and our contact center and online services remain staffed and ready to help.

Please remember that many of the services you depend on can be performed easily and securely through online banking, mobile banking, and over the phone with our contact center representatives or Quikline phone banking. Please call on us if you need assistance taking advantage of these convenient services.

As this situation evolves, we will communicate any future decisions that impact you or the services we provide. We remain committed to serving you. Please know that your health and safety, along with your financial well-being, are our chief concerns.

  • The SBA’s Disaster Assistance page lists loan programs and assistance.
  • Here’s a list of Virginia lenders for SBA loans, including the loans and programs from the CARES Act.
  • And the U.S. Chamber of Commerce has created a Coronavirus Small Business Guide with articles and resources for small business owners.
    • Your money is safe. Your accounts are federally insured.
    • If you’re having trouble making your payments, let us know. Don’t wait. We’re here to help you. The sooner we start talking with you about it, the sooner we can help make arrangements to get you through this.
    • If you need funds, we’ve got personal loans, credit cards, and home equity options that can help. Our personal loans and credit cards have low rates and flexible rate and payment options.
    • If you’re worried about coming into a branch, we’ve got digital banking for you. You can access your funds, make deposits, check balances, transfer money, and apply for loans without ever leaving the house. 
    • If you do need to use a branch, our ATMs and drive-thru services are still open. And if you’ve got a special need for your mortgage or loan, we’ve got advisors and loan officers you can see by appointment. You can find your branch’s contact number here.