Contact Us

Please contact us in the manner that is most convenient for you.

Phone

Member Services
  • Information about services and accounts
  • Other personal assistance
  • Multilingual service is available

(804) 323-6800 or (800) 285-6609
Monday – Friday, 8:00 a.m. - 6:00 p.m. (ET)

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Loans

(804) 323-6800 or (800) 285-6609
Applications taken 24 hours a day, 7 days a week

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Mortgages

For questions about getting a VACU mortgage loan

(804) 323-6800 or (800) 285-6609
Call to get started 24 hours a day, 7 days a week

For questions or concerns regarding the servicing of your mortgage loan

(855) 752-8459
Call Monday - Friday: 8:30 a.m. to 12:00 a.m. ET and
Saturday: 8:30 a.m. to 5:00 p.m.

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Credit and Debit Cards

Credit Card Customer Service
Monday – Friday, 8:00 a.m. – 6:00 p.m. (ET)
After VACU business hours

(804) 323-6800 or (800) 285-6609
(866) 820-3947

Credit Card Activation

(800) 527-7728

Lost or Stolen Credit Card
24 hours a day, 7 days a week

(800) 449-7728

Debit Card Customer Service

Monday – Friday, 8:00 a.m. – 6:00 p.m. (ET)
After VACU business hours

(804) 323-6800 or (800) 285-6609
(800) 449-7728

Debit Card Activation & PIN Change

(866) 985-2273

Lost or Stolen Debit card
24 hours a day, 7 days a week

(866) 820-8785

Lost or Stolen Mastercard

24 hours a day, 7 days a week

 

Within the United States
Call collect from anywhere globally

(800) 627-8372
00 + 1 + (314) 542-7111

Mastercard Assist Services

(800) Mastercard

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Online Banking & Bill Pay

(804) 323-6800 or (800) 285-6609

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Other Departments

(804) 323-6000 or (800) 285-5051
Monday – Friday, 8:00 a.m. - 5:00 p.m. (ET)

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24-hour QuikLine Phone Banking
  • Balances and other inquiries
  • Account transfers
  • Loan and credit card payments
  • Withdrawals by check

(804) 323-2000 or (800) 285-1096
Just listen and follow the voice prompts

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Email

Use the links below to submit a question or send us your feedback. Our Member Service staff will reply to you by email. Please use our secure message form or log into Online Banking to send confidential or sensitive information.

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This email box is monitored regularly during business hours and periodically on evenings, weekends and holidays. Due to the number of SPAM filters at Internet providers, our reply to your message may not reach you. If you do not receive a response please call us.

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If you suspect that you have received a fraudulent or suspicious email representing itself as being sent from Virginia Credit Union, please forward it to us.

If you are having problems using the form above you can click here to send an email. Please do not send any confidential or sensitive information to this address, instead send us a secure message.

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Mail

Please DO NOT send mail directly to branch or building locations since the U.S. Postal Service does not deliver to those locations.

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Mailing Address
For deposits, loan payments and all other stamped mail sent through the U.S. Postal Service (including Express Mail®, Priority Mail® and Parcel Post®)

Virginia Credit Union
P.O. Box 90010
Richmond, VA 23225-9010

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Shipping Address
For FedEx, UPS and other deliveries

Virginia Credit Union
13505 Tredegar Lake Parkway
Midlothian, VA 23112

OR

Virginia Credit Union
7500 Boulders View Drive
Richmond, VA 23225

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Credit Card Payment Mailing Address

MasterCard®
P.O. Box 71050
Charlotte, NC 28272-1050

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Mortgage Originations

Virginia Credit Union
P.O. Box 90010
Richmond, VA 23225-9010

Mortgage Payments

Virginia Credit Union
P.O. Box 11733
Newark, NJ 07184

All Other Mortgage Requests

Virginia Credit Union
P.O. Box 77404
Ewing, NJ 08628

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Fax

Member Services

(804) 608-8619
(800) 898-5913 (toll free)

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Mortgage Loans

(804) 267-1433

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Other Loans

(804) 267-5408
(866) 436-9767 (toll free)

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