How do I sign up for eStatements if I haven’t used that service before?
You can opt in to eStatements by accessing the eStatement tab. You will need to accept the terms, which completes your enrollment. Once you do this, you can access available eStatements.
How long will it take to begin accessing eStatements?
Once you opt in to receive eStatements in Online Banking you can begin using the service to access archived statements. If you are a new member you will receive an eStatement with the next statement cycle.
How long will my eStatements be available?
We provide an archive of up to 24 months of your eStatements.
Will my eStatements look the same as my printed statements?
Your eStatement has the same information as your printed statements. Along with your eStatement, you can access the credit union newsletter or other communications included with your most recent statement.
Can I receive a paper statement as well as an eStatement?
No, once you sign up for eStatements, you will receive only eStatements.
Can I receive a printed statement if my computer isn’t working or if I need one for another reason?
Yes, you may contact Member Services to request a printed statement by mail. There is a charge for each statement copy requested.
How do I notify Virginia Credit Union of my new email address?
Notify us of your new email address simply by clicking the “Change Email” link in the Member Services tab.
Can my eStatement notification be sent to two different email addresses?
Currently our system supports only one email address per account. However, you can access your eStatement from any computer with secure Internet access.
Can either owner of a joint account sign up to receive eStatements?
At this time, only the primary owner of an account may access eStatements. This is the individual whose social security number is used on the account.
I have access to other accounts in Online Banking. Can I get eStatements for those accounts too?
You may access eStatements for any accounts on which you are listed as the primary account holder.
If I notice an error or have a question about any transaction on my eStatement, whom do I contact?
You may contact Member Services with any questions related to your eStatements.
How do I stop receiving eStatements?
We hope you will enjoy the convenience of eStatements and getting your statement sooner. However you can switch back to the paper version of your statements at any time by using the Opt Out form available in the Member Services tab of Online Banking or on the Online Applications page of our web site. You will begin receiving your statements by postal mail with your next statement cycle.
Why can’t I access my Online Banking account after checking my eStatement?
You may have been logged off by the system. For your protection, Online Banking and eStatement sessions are terminated after a period of inactivity. You can log in to Online Banking again simply by re-entering your User ID and Password.