Review your current billing statements
Verify the details of your payees to ensure that your account numbers and payee information converted properly. Your payee information can be reviewed within the Payment Center by clicking on the name of a payee.
Schedule your payments
Unlike our old Bill Pay service, this new service allows you to schedule your payments ahead of time. Your funds will remain in your account until the date you selected for the "deliver by" date. This is the major difference between the two services and we understand this can cause some confusion.
The payment amount is debited on the delivery date, unless the payment is issued by a check from your account. For checks, payments are delivered by the due date you select and the funds will be debited when the payee cashes the check.
When scheduling payments, you can choose from any of your VACU checking accounts. In the drop down, you can see the account balance for each account.
Set a “deliver by” date for the date your bills are due. You can set a “deliver by” date, ahead of time, to ensure that payments arrive on time. The payment will be deducted from your account and received by the payee on the "deliver by" date. You should schedule your payment 2-5 days before you would like it to be delivered, depending on the payee.
Payments to individuals will be sent as checks instead of electronic payments. Payee information should be for the individual and not the financial institution. These payments usually take three (3) business days to process. The option to pay individuals electronically is no longer available.
View your pending payments
Pending payments can be viewed either on the right hand side of your screen on desktop, or under the “history” tab on mobile.
Learn more with our How-To Guides
Still have questions?
Visit our Bill Pay FAQs for more information or contact Bill Pay Member Services at (844) 699-1087 from 7:00 am – 1:00 am ET, seven days a week if we can help you in any way.
We apologize for any inconvenience this transition may cause and appreciate your