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Transition Help Center

Frequently Asked Questions

Here are answers to questions you may have about the move to MasterCard with Chip Technology. If you have questions you don’t see here or need personal assistance, please contact Member Services at (804) 323-6800 or (800) 285-6609.

Why are you replacing my existing credit card?

Why does my new card contain a microchip?

What other new benefits will I gain?

Will these improvements cost me anything?

Can I keep my old card instead?

When will my old credit card stop working?

Will I be getting a new card number?

If I receive an eStatement do I need to do anything to continue receiving them?

Will I get a new personal identification number (PIN)?

Do I need to keep my PIN?

Can I change my PIN?

What if I forget my PIN?

During the transition will I get two credit card statements or just one statement with transactions from both?

Why do I see both a Visa credit card and a MasterCard credit card in Online Banking?

What if my credit card is compromised?

If I have a Gold Rebate card, will my rebates remain the same?

If I have a Gold Rebate card, will my current rebate dollars transfer to my new card?

Does VACU charge a foreign transaction fee?

Are other financial institutions implementing chip technology?

What does a chip card reader look like?

How does the chip card reader work?

Are merchants implementing chip technology?

Should I update my card number with vendors who automatically bill my credit card?

Should I update the bill payment service that I use to pay my VACU credit card?

When will the first new MasterCards be issued at VACU?


Why are you replacing my existing credit card?

We’ve partnered with MasterCard to improve your benefits and add chip technology to your card at no cost to you or your credit union.

Why does my new card contain a microchip?

VACU is moving to chip technology because it provides more security and ease of use in other countries and is expected to become standard in the United States. See more answers to your questions on chip technology.

What other new benefits will I gain?

As soon as you activate your new card, you’ll gain immediate access to Identity Theft Resolution with Wallet Protection, Extended Warranty, Price Protection and MasterCard Airport Concierge™.

Will these improvements cost me anything?

No. Your rates and other account terms will remain unchanged, and your card will still have no annual fee, just like before.

Can I keep my old card instead?

No, the card is being discontinued so you should activate your new card as soon as you receive it.

When will my old credit card stop working?

Your old credit card will no longer work 14 days after you receive your new MasterCard.

Will I be getting a new card number?

Yes, your new MasterCard card number will be different from your previous VACU credit card.

If I receive an eStatement do I need to do anything to continue receiving them?

Yes, you will need to re-enroll for eStatements with your new MasterCard card number. Log on to Online Banking, click Get More Card Information on the credit card page, then click on Online Services and enroll from there.

Will I get a new personal identification number (PIN)?

Yes, your new PIN will arrive in a separate mailing soon after you receive your new MasterCard credit card. Keep this number to use when traveling outside the U.S. and for cash advances.

Do I need to keep my PIN?

Yes, you will need your PIN for travel and for cash advances at ATMs. Please memorize it and/or keep it in a safe place.

Can I change my PIN?

No, if your PIN is changed, there is a significant chance that it may not be updated with terminals outside the U.S. and therefore would not work if you were to travel outside of the U.S. As a result they are set up so that the PIN cannot be changed.

What if I forget my PIN?

Contact Member Services at (804) 323-6800 or (800) 285-6609 to request a duplicate PIN mailer. You will receive the same PIN originally assigned to your credit card.

During the transition will I get two credit card statements or just one statement with transactions from both?

You will get just one statement reflecting transactions from both the old and new card.

Why do I see both a Visa credit card and a MasterCard credit card in Online Banking?

During the transition from Visa to MasterCard, you may see both cards listed in Online Banking. Once the transition is complete your Visa card will no longer appear in future Online Banking sessions.

What if my credit card is compromised?

Call (800) 449-7728 to report your card lost or stolen. You will be reissued a new credit card and a new PIN.

If I have a Gold Rebate card, will my rebates remain the same?

Yes, your rebate level will remain the same.

If I have a Gold Rebate card, will my current rebate dollars transfer to my new card?

Yes, your rebate dollars will transfer to your new card and will be issued on the same anniversary as your current rebates.

Does VACU charge a foreign transaction fee?

No, VACU does not charge a foreign transaction fee so you can use your VACU credit card when you travel and save. Many other financial institutions charge 3% or more.

Are other financial institutions implementing chip technology?

Yes, many financial institutions including major banks plus other credit unions are also moving to chip technology. Visa, MasterCard, American Express and Discover are encouraging financial institutions and merchants to use this technology because of its enhanced security.

What does a card reader look like?

At the bottom of the terminal at an increasing number of merchants where in addition to the “swipe” reader, there is a slot at the bottom of the terminal where you would insert your credit card with chip technology once the merchants have turned on the feature.

How does the chip card reader work?

The reader "holds" onto the card during the transaction and then releases the card once the purchase is finalized.

Are merchants implementing chip technology?

Yes, many merchants are beginning to install chip readers. Look at your payment terminal the next time you’re shopping and see if you can spot the merchants who are changing over. Some examples are Kroger, Walgreens, Walmart and Ulta. Most have not activated the technology yet, but they are installing the readers. Visa, MasterCard, American Express and Discover are encouraging financial institutions and merchants to use this technology because of its enhanced security.

Should I update my card number with vendors who automatically bill my credit card?

Yes, when you receive your new card number, please contact any merchants who bill you automatically through your VACU credit card to notify them of your new number.

Should I update the bill payment service that I use to pay my VACU credit card?

Yes. Whether you use the online bill pay feature at another financial institution or at VACU, you will need to update your payment information with your new card number.

When will the first new MasterCards be issued at VACU?

Beginning February 3, 2014, any new cards will be issued as MasterCards. All other cardholders will receive their new MasterCard early March 2014.