(804) 323-6800
Featured Results

Search for
HomeLoans & MortgagesCredit CardsCardholder ResourcesMastercard SecureCodeSecureCode FAQs

SecureCode FAQs

Additional FAQs can be found on the Mastercard SecureCode website

Can I use the same password for all my Mastercard cards?

Yes, you can use the same password for all your Mastercard cards.

Can I use my debit card PIN as my password?

No. You must select a password between 6-10 characters that includes at least one number and one letter.

What if I forget my password?

Click “Forgot your password” on the SecureCode password window and follow the instructions provided.

Can two people with a joint account use the same password, or should they register separately?

Each cardholder should register separately to establish a unique password.

What should I do if my SecureCode registration isn’t being accepted?

Try to register a second time to be sure problems with your online connection aren’t the cause. If your registration will still not go through, call VACU Member Services at (804) 323-6800 or (800) 285-6609. Please leave up the screen where it stopped, should we have questions about it.

Once SecureCode is activated, will I use my password wherever I shop?

You will be prompted to use your SecureCode password only at participating online merchants.

What happens when my Mastercard expires?

As long as the card number does not change, your password is still valid and you will not need to re-register.

What happens if I lose or cancel my Mastercard and get a new one with a different account number?

Your password will be automatically transferred to the new account.

How many Mastercard cards can a cardholder register?

You may activate SecureCode on all of your Virginia Credit Union Mastercard cards.

What is a Personal Greeting?

A Personal Greeting is something you create during registration, and it appears on the SecureCode screen when you make purchases. It confirms that it’s an authentic SecureCode merchant and not an imposter. It may be from 1-30 characters in length and should not be the same as your SecureCode password.