Phone scam artists call potential victims and try to trick them into sharing personal information by posing as a financial institution, reputable company, government agency or organization that you recognize. Caller ID spoofing may be used by criminals to make it appear that they are legitimate. That helps them convince consumers to divulge personal information, account numbers, passwords and other sensitive information.

There are a variety of scams used by identity thieves such as:

  • Financial institution or other caller asking you to provide information about your account or credit card.
  • Text message or phone call saying your account has been suspended, deactivated, or terminated. The message instructs you to call a specific number to provide or verify your account details (number, PIN, password, etc.) to reactivate your account or block some sort of fraud attempt.
  • Internal Revenue Service demanding immediate payment or threatening arrest.

By observing a few basic precautions, you can help protect yourself from these types of scams.

  • Never provide your personal or account information or password in response to an unsolicited request. If you did not initiate the communication, you should not provide any information.  
  • Contact the company yourself. Ask for the caller for their name, department and phone extension and then contact the company at a number you know to be correct to determine if the call is legitimate.  
  • Review account statements regularly to ensure all charges are correct. If your account statement is late in arriving, call to find out why. If you have Internet account access, periodically review activity online to catch suspicious activity.

If you believe you have given personal information to an illegitimate source, you should contact your financial institution and credit reporting agencies immediately and monitor your credit files and account statements closely.

Links to Additional Information

If you have any questions or if we can help you in any way, please contact Member Services at (804) 323-6800 or (800) 285-6609.