Acting quickly is important if you have lost your account information or suspect it has been stolen.

For a VACU debit card:

  • Call Cardholder Services toll-free 24-hours a day at (866) 820-8785

For a VACU debit plus card:

  • Call Cardholder Services toll-free 24-hours a day at (866) 820-1062

For a VACU credit card:

  • Call Cardholder Services toll-free 24-hours a day at (800) 449-7728

For a lost or stolen VACU check, checkbook or account information:

  • Contact Member Services at (804) 323-6800 or (800) 285-6609 during business hours
  • If you have Online Banking service, log on to Online Banking to change your User ID and Password (in the Member Services tab).
  • If you have QuikLine Phone Banking access, call QuikLine at (804) 323-2000 or (800) 285-1096, and press "6" to change your QuikLine PIN

If you have any questions or if we can help you in any way, please contact Member Services at (804) 323-6800 or (800) 285-6609.