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HomeEducation & Resources * Security * Report Lost or Stolen VACU Account Information

Report Lost or Stolen VACU Information

Acting quickly is important if you have lost your account information or suspect it has been stolen.

For a VACU debit card:

  • Call Cardholder Services toll-free 24-hours a day at (866) 820-8785

For a VACU debit plus card:

  • Call Cardholder Services toll-free 24-hours a day at (866) 820-1062

For a VACU credit card:

  • Call Cardholder Services toll-free 24-hours a day at (800) 449-7728

For a VACU ATM card:

  • Contact Member Services during business hours
  • Call Cardholder Services toll-free at (866) 820-8785 after business hours

For a lost or stolen VACU check, checkbook or account information:

  • Contact Member Services during business hours
  • If you have Online Banking service, log on to¬†Online Banking to change your User ID and Password (in the Member Services tab).
  • If you have QuikLine Phone Banking access, call QuikLine at (804) 323-2000 or (800) 285-1096, and press "6" to change your QuikLine PIN

Please contact us if you have questions or if we can help you in any way.