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Vishing Scams

As consumers become more educated about phishing scams, creative scammers are moving away from asking people to click on email links, to placing a phone call instead.

This type of fraud is called "vishing," short for "voice phishing." Like email phishing, it’s an attempt to extract personal and/or financial information from the victim.

With a vishing scam, victims typically receive an email, text message or call claiming their account has been suspended, deactivated, or terminated. The message instructs the victims to call a specific number to provide or verify their account details in order to block some sort of fraud attempt.

The number given in the message may look authentic, even being in the same area code as the financial institution, but beware. It could be a scammer or they could be using an automated system that can recognize telephone keystrokes to capture the account information.

Avoid vishing scams

You can take a few steps to reduce your chance of being victimized:
  • If anyone saying they are with a financial institution calls and requests your account or personal information, hang up and call the phone number on the back of the card. If the call was legitimate, the financial institution will know about it.
  • Do not call a number provided in a phone call, email or text message. Call the number on the back of your credit card or on a bank statement, or confirm their official phone number on their website.

If you have any questions or if we can help you in any way, please contact Member Services at (804) 323-6800 or (800) 285-6609.