By observing a few basic precautions, you can help protect yourself from phone scams.
- Never provide your personal or account information or password in response to an unsolicited request. If you did not initiate the communication, you should not provide any information.
- Contact the company yourself. Ask for the caller for their name, department and phone extension and then contact the company at a number you know to be correct to determine if the call is legitimate.
- Review account statements regularly to ensure all charges are correct. If your account statement is late in arriving, call to find out why. If you have Internet account access, periodically review activity online to catch suspicious activity.
If you believe you have given personal information to an illegitimate source, you should contact your financial institution and credit reporting agencies immediately and monitor your credit files and account statements closely.
If you have any questions or if we can help you in any way, please contact Member Services at (804) 323-6800 or (800) 285-6609.