Since September 2012, the websites of some financial institutions have experienced online attacks meant to delay or prevent customers from accessing sites and services like online and mobile banking.
These incidents are known as “distributed denial of service” or DDoS attacks.
How DDoS attacks work
In a typical DDoS, outsiders disrupt normal service by generating abnormally high volumes of traffic or by using other tactics to overwhelm computing resources. The perpetrators create an online traffic jam that can last for hours or even a few days.
The extreme flood of traffic slows service and can make it difficult or impossible for customers to get through to conduct legitimate business.
These cyber attacks affect online access to websites and services. They do not affect the security of banking systems, member information or funds. Nevertheless, the incidents are frustrating and costly.
Unfortunately, these attacks are becoming more commonplace. Some of the nation’s largest financial institutions, as well as corporations and government agencies, have experienced similar events.
What members need to know
Security is always a top priority for Virginia Credit Union. Your credit union has processes in place to defend against such attacks and will always do our very best to minimize impact to members.
It may not always be possible, however, to avoid all service interruptions. We are carefully monitoring this issue and working closely with Internet security specialists and others to prepare in the event that VACU’s website should ever become affected.
Your credit union is committed to member education and we are providing this information as a service to members. We want you to be informed.