Here are some tips on how to stay safe when using an automated teller machine (ATM).
- If possible, avoid using an ATM late at night or very early in the morning.
- Before approaching the ATM, drive around the branch or facility to ensure there are no suspicious persons loitering.
- If you spot anything suspicious, leave the area immediately and report it to the police.
- Use only well lit ATMs in public places.
- Have your card and paperwork ready before approaching the ATM.
- Shield your personal identification number (PIN) from view when entering the numbers.
- Pay special attention to the ATM keypad and area where you insert your card. If something seems new or suspicious at an ATM you use regularly, don’t use that ATM and contact the financial institution immediately.
- Don’t count your cash at the ATM.
- If an ATM keeps your card, immediately report it to your financial institution.
Walk up ATMs
- Don’t leave the car idling and the door unlocked.
- Keep an eye on the ATM safety mirror to ensure nobody is coming up behind you.
- Don’t approach the machine until the person in front of you has completed their transaction and left the machine.
Drive up ATMs
- Keep car doors locked and windows rolled up except when necessary to access the ATM.
- Monitor the area around you to ensure nobody is approaching your vehicle.
- Drive off if someone starts approaching.
If you have any questions or if we can help you in any way, please contact Member Services at (804) 323-6800 or (800) 285-6609.