We want to help you achieve your financial goals. That’s why we partner with BALANCE, a financial fitness program that provides assistance with all aspects of personal finance.
You have access to FREE confidential financial counseling services six days a week. In many cases BALANCE counselors can answer your questions immediately. If you have more complex issues, an appointment will be scheduled allowing enough time to discuss your concerns in detail.
Certified counselors are available to answer your questions about money management and other personal finance topics.
Money Management Counseling
Schedule an appointment to talk with a financial counselor by phone to take a closer look at your spending and savings plans, and develop a plan of action to meet your financial goals.
Credit Report Review
BALANCE can review the content of your credit report and provide information about correcting, maintaining or improving the report and handling fraudulent activity. You may request a free consultation to discuss your credit report with a BALANCE counselor if you ordered your report from any source, including your free annual credit reports.
Or BALANCE can order a credit report for you and a counselor can examine and clarify your report. The cost is $12 per report per credit bureau and includes your credit score. To order this through BALANCE:
- Fill out a BALANCE Credit Report Authorization form.
- Return it to BALANCE by fax (if using a credit card) or mail (if sending a check). The address and fax number are on the authorization form.
- Your credit report and credit score will be sent to you about two business days after your request is received. Once it arrives you may call BALANCE to schedule a confidential consultation to discuss the report.
Financial Education Tools & Resources
How to contact BALANCE
- Mon - Thurs: 8 a.m. - 11 p.m. (ET)
- Fri: 8 a.m. - 8 p.m.
- Sat 11 a.m. - 8 p.m.
Visit the BALANCE website for more information. Please contact us if you have any questions or if we can help you in any way.