(804) 323-6800
Featured Results

Search for
HomeEducation & Resources * Financial Counseling & Resources

BALANCE Financial Fitness Program

We want to help you achieve your financial goals. That’s why we partner with BALANCE, a financial fitness program that provides assistance with all aspects of personal finance.

As a member, you have access to FREE confidential financial counseling services six days a week. In many cases BALANCE counselors can answer your questions immediately. If you have more complex issues, an appointment will be scheduled allowing enough time to discuss your concerns in detail.

Program Features

Toll-Free InfoLine

Certified counselors are available to answer your questions about money management and other personal finance topics.

Money Management Counseling

Schedule an appointment to talk with a financial counselor by phone to take a closer look at your spending and savings plans, and develop a plan of action to meet your financial goals.

Housing counseling, identity theft solutions and debt management services are also available.  

Credit Report Review

A BALANCE counselor can review the content of your credit report and provide information about correcting, maintaining or improving the report and handling fraudulent activity. You may request a free consultation if you ordered your report from any source, including your free annual credit reports.

Or BALANCE can order a credit report for you and a counselor can examine and clarify your report. The cost is $12 per report per credit bureau and includes your credit score. To order this through BALANCE, call them at (888) 456-2227.

    Financial Education Tools & Resources

    How to contact BALANCE

    • Mon - Thurs: 8:00 a.m. - 11:00 p.m. (ET)
    • Fri: 8:00 a.m. - 8:00 p.m.
    • Sat 11:00 a.m. - 8:00 p.m.

    Visit the BALANCE website for more information. If you have any questions or if we can help you in any way, please contact Member Services at (804) 323-6800 or (800) 285-6609.