Frequently Asked Questions How We're Different Have a question about your credit union or any of our services? Hopefully you’ll find the answer here. Top Questions What is VACU's bank routing number? What do I do if I've forgotten my Online Banking password? Where can I learn more about online scams, such as phishing? How do I change my mailing address? Where do I mail my deposits or loan payments? How do I reorder my checks? Additional questions are divided by category below. ATM How We're Different Automatic Transfers Individual Retirement Accounts Bill Pay Loans Car Loans Mobile Banking Careers Mobile Deposit Checking Services Mortgage Loans Credit Cards Online Banking Debit Card Overdraft Protection Dell Member Program Overdrafts — On ATM & Debit Cards Direct Deposit Overdrafts — Standard Practices Enhanced Authentication Payroll Deduction eStatements Personal Lines of Credit Health Savings Accounts QuikLine Phone Banking Home Equity Savings Services How to Join Scholarships If you can’t find the answer you're looking for on our website, please contact Member Services at (804) 323-6800 or (800) 285-6609. We’ll be happy to help you.