Frequently Asked Questions Have a question about your credit union or any of our services? Hopefully you’ll find the answer here. Top Questions What is VACU's bank routing number? What do I do if I've forgotten my Online Banking password? Where can I learn more about online scams, such as phishing? How do I change my mailing address? Where do I mail my deposits or loan payments? How do I reorder my checks? Additional questions are divided by category below. About VACU Individual Retirement Accounts ATM Loans Automatic Transfers Mobile Banking Bill Pay Mobile Deposit Car Loans Mortgage Loans Careers Online Banking Checking Services Overdraft Protection Credit Cards Overdrafts — On ATM & Debit Cards Debit Card Overdrafts — Standard Practices Dell Member Program Payroll Deduction Direct Deposit Personal Lines of Credit Enhanced Authentication QuikLine Phone Banking eStatements Savings Services Health Savings Accounts Scholarships Home Equity How to Join If you can’t find the answer you're looking for on our web site, please contact us. We’ll be happy to help you.