E-mail Scams

Fraudulent Virginia Credit Union E-mails

Be alert for various fraudulent e-mails pretending to come from Virginia Credit Union. Members and non-members are reporting they are receiving different types of fraudulent e-mails.

Remember: Virginia Credit Union will never ask you to provide, update or verify personal or account information (social security number, member number, PIN, credit or debit card numbers, etc.) through unsolicited e-mail.

Scam artists are using many different techniques to trick consumers so please be very cautious.

One example is addressed "Dear Customer" and asks recipients to click on a link to read a message, and then to log in to a bogus site that resembles the Virginia Credit Union Home Banking site.

These e-mails are scams!

• DO NOT follow the instructions in the message.
• DO NOT click on the link in the message.
• DO NOT enter any information.
• Please forward the message to us at reportabuse@vacu.org and then DELETE the message from your mailbox.

If you received the message and if you provided your account information, immediately contact Member Services or your financial institution to report your account information as stolen.

Reminder to VACU Home Banking Users

• Always look for Enhanced Authentication features to be sure you are on the legitimate Home Banking site.
   
• Never enter your Security Code unless you verify your Enhanced Authentication image and phrase.

View a variety of resources to learn more about security and online safety, including how to recognize a phishing scam e-mail.

Please contact us if you have questions about this e-mail scam.