Report Suspicious E-mail

We are experiencing a high volume of reports from both members and non-members about receiving different types of e-mails. These messages contain links to sites that spoof VACU web site pages and our Home Banking site.
These e-mails were NOT sent by Virginia Credit Union.

If you receive a fraudulent or suspicious e-mail that uses the Virginia Credit Union logo, name, or web site:

• Do not reply to the e-mail or click any links in the e-mail message.
   
• Forward it to us immediately at reportabuse@vacu.org.
  Do not remove or retype the subject line, or change the e-mail in any way.
   
• After forwarding the e-mail, immediately delete it from your inbox.
   
• If you clicked on a link in an e-mail and provided any personal or account information, notify the credit union immediately.
   
• If you clicked on a link in an e-mail and provided your Home Banking Logon ID or Security Code (password), please change your Logon ID and Security Code immediately. Log into the Home Banking using the link on our web site, go to the Options section of Home Banking navigation, select Personal Information, then choose 'Change Logon ID' or 'Change Security Code' from the menu at the top of the page.

If you receive a fraudulent or suspicious e-mail from another company or financial institution:

• Do not reply to the e-mail or click any links in the e-mail message.
   
• Forward the e-mail to the company directly, using an address you know to be correct, or call them to report the e-mail.
   
• After forwarding the e-mail, immediately delete it from your inbox.
  

Thank you for being alert to suspicious e-mail and for reporting it. Visit our online Security Center for additional information about phishing and other scams.

Please contact us if you have any questions or if we can help you in any way.