Home Banking User Guide

User Questions

How do I log on to Home Banking?
First, enter your Logon ID, which is your social security number. Next, enter your Security Code, which is the last four digits of your social security number followed by the letters 'VACU'. For example, 1234VACU. The first time you access Home Banking you will be prompted to change both your Logon ID and your Security Code.

How do I start using Bill Payer?
The first step is to create your personal list of merchants. Every merchant you wish to pay using the Bill Payment activity must be on your personal list. Use the secure Home Banking Mail to contact Member Services if you have a question.

How do I add Bill Payer and eStatements to my Home Banking service?
Just use the Bill Payer and eStatement enrollment forms on our web site.

How does Bill Payer Handles insufficient funds?
If you do not have enough money in your account to cover your payment, the payment is “failed,” and you will receive a “failed payment” message through Home Banking Secure Mail.

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Other Frequently Asked Questions are available within Home Banking,
using the link in the left side navigation on the Logon page.