Bill Payer

What kind of bill payments are available?

Are there any types of payments that cannot be made through Bill Payer?

Can I cancel a payment after I’ve set it up?

What happens if my payment falls on a non-business day (a holiday, weekend, etc.)?

Can I make a payment from my savings account?

What should I do if one of my payees notifies me that a payment has not been received?

How will I know on what date I should schedule the payment?

What kind of bill payments are available?
You can choose a one-time payment on a day you specify, or recurring payments at your specified frequency for as long as you indicate.

Are there any types of payments that cannot be made through Bill Payer?
At this time tax payments, court order payments and payments to companies outside the U.S. cannot be made. It is also not recommended that you pay another bank to which you wish to make a deposit.

Can I cancel a payment after I’ve set it up?
Yes, provided the payment process has not begun -- anytime before 2 p.m. EST on the day of your scheduled payment.

What happens if my payment falls on a non-business day (a holiday, weekend, etc.)?
One-time payments will be processed on the next business day. Recurring payments will be processed on the preceding business day.

Can I make a payment from my savings account?
Bill payments must be made from a checking account.

What should I do if one of my payees notifies me that a payment has not been received?
Confirm that your account was debited for the transaction and view the payment in your payment history. If you need further assistance, contact Customer Service at (800) 337-8727, Monday – Friday, 7 a.m. - 11 p.m.; Saturday 8 a.m. - 5 p.m. to initiate a payment investigation.

How will I know on what date I should schedule the payment?
Once you’re enrolled with a merchant account list, the system will prompt you for payment instructions. We recommend you schedule the payment at least 5 business days before the due date to ensure your payment is received on time.

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