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FAQs

Automatic Transfers

What happens if I don't have sufficient funds in my account on a day when an automatic transfer is supposed to be made?

If my loan payment is supposed to be made by automatic transfer, why wasn’t the payment made?

How do I change an existing automatic transfer amount?

My transfer date falls on a non-business day, so when will the transfer take place?

Can I sign up for an automatic transfer to pay my car loan from an account at another financial institution?

Can I get a rate discount on my car loan if I pay it with an automatic transfer from my savings account rather than my checking account?

What happens if I don't have sufficient funds in my account on a day when an automatic transfer is supposed to be made?
If sufficient funds for an automatic transfer are not available on the scheduled transfer date (either in a member’s account or from designated overdraft sources), the system continues to look for the funds each subsequent business day and will transfer the funds when it finds them.

If my loan payment is supposed to be made by automatic transfer, why wasn’t the payment made?
Please contact us so we can research that for you.

How do I change an existing automatic transfer amount?
To change or stop a transfer, please call us or complete and submit a new transfer authorization form. Your instructions on the new form will replace your existing authorization. Be sure to re-list ALL deposit and payment amounts you wish to continue. If you leave them off, they will be dropped.

Please make sure we receive your written authorization at least 5 business days before your transfer date in order to change or stop the transfer.

My transfer date falls on a non-business day, so when will the transfer take place?
The transfer will take place on the first business day after the transfer date if it falls on a weekend or holiday.

Can I sign up for an automatic transfer to pay my car loan from an account at another financial institution?
Yes, we offer that service for car loans, personal loans and home equity loans. We call that an ACH draft. Contact us for help setting that up.

Can I get a rate discount on my car loan if I pay it with an automatic transfer from my savings account rather than my checking account?
You are eligible for a rate discount from a savings account transfer only if a direct deposit is going into it.

 
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